Keep Your Nurses and Healthcare Professionals for Life

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9780921328070: Keep Your Nurses and Healthcare Professionals for Life
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This program is for every decision-maker in a position to impact policy and practices towards staff retention and recruitment.

You will learn how to:

- Implement the 12 Imperatives of a culture so that your Healthcare Professionals will nver want to leave

- Unlock the genius of people empowerment through front line ownership and accountability

- Significantly enhance employee morale and patient/customer satisfaction at the same time

- Create powerful incentives to improve productivity

- Stimulate your current staff to become enthusiastic sales people for new recruits

- Involve physicians in improving nurses quality of work life by reducing needless stress & confilct and improving teamwork

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About the Author:

Brian Lee, CSP is one of North America's leading experts in the field of Healthcare Patient Satisfaction and Change Leadership and is author of "Keep Your Nurses and Healthcare Professionals for Life". For two consecutive years, the International Customer Service Association has evaluated Brian as the number one rated Customer Service Speaker in the the world.

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Brian Lee
Published by Mastery Publishing (2002)
ISBN 10: 0921328079 ISBN 13: 9780921328070
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Brian Lee
Published by Mastery Publishing (2002)
ISBN 10: 0921328079 ISBN 13: 9780921328070
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