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This book contains all the information you need to prepare for the American Society for Quality's new CQIA Exam. Beginning with quality fundamentals, the material covered does not presume any prior knowledge of quality techniques. Materials covered include Basics of Quality, Organizational Structure and Behavior, Quality Planning, Teams and Management, Customer Satisfaction and Focus, and The Principles and Use of Quality Tools. This book is also a useful reference for all personnel interested in understanding the application of quality techniques to their work.
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Thomas Pyzdek is a Fellow of ASQ and the recipient of one of its highest honors, The Edwards Medal. In addition to his Bachelor's Degree in liberal arts (University of Nebraska, Omaha), Pyzdek has Master's Degrees in both Systems Engineering and Management (University of Arizona). Pyzdek is ASQ certified as a Quality Engineer and as a Reliability Engineer. He was named Outstanding Writer and Author by The International Who's Who in Quality. He also writes a column on Six Sigma in Quality Digest magazine.
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