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For the past 16 years, Dr. Connellan has been studying high performance environments, and has uncovered three factors common to all high performers. This book shows you step-by-step how to create and maintain the three environmental factors of a high performance environment.
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Dr. Connellan is one of North America's leading authorities on customer loyalty and high performance. The author of six books and numerous articles, he is regularly quoted in publications such as U.S. News and World Report, the New York Times, and Boardroom Reports.
A Guest Lecturer at The University of Michigan, Dr. Connellan is a frequent keynoter for leading organizations on the subjects of customer service, customer loyalty, and high performance.Review:
"Anyone interested in motivating people should read this book. It's Tom Connellan at his best." -- Ken Blanchard co-author, The One Minute Manager
"Down to earth and applicable to many situations that exist in industry today - an excellent follow-up to your presentation here." -- K.J. Ravizza, IBM, San Jose, CA
"Give straightforward answers to everyday problems. It's a survival kit for today's manager - showed me step-by-step how to consistantly bring the best out in people." -- David Mackstaller, Anthem Equity Group Inc, Tucson, AZ
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Book Description Management Group, 1980. Condition: New. book. Seller Inventory # M0936452005
Book Description Management Group. Hardcover. Condition: New. 0936452005 New Condition. Seller Inventory # NEW7.2077764