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Synopsis
Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And the workload won't be getting any lighter.
This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace. Learn:
- Why "service excellence" is actually easier to deliver than "service mediocrity"
- To turn customer complaints to your advantage
- To take care of yourself by taking care of your customers
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About the Author
Price Pritchett is Chairman of Pritchett, LLC, a Dallas-based consulting, training and publishing firm. For 30 years he has been advising CEOs, presidents, and other senior executives on a wide range of strategic matters related to merger integration and major organizational change.
Price holds a B.A. and M.A. in English and a Ph.D. in psychology, and is recognized internationally as a leading authority on the dynamics of change in the workplace. His 26 books and handbooks have sold over 10 million copies, making him one of the best-selling business authors in the U.S.
Excerpt. © Reprinted by permission. All rights reserved.
Here's the straight truth about customer service—the good, the bad, and the ugly. No propaganda. No goody-two-shoes thinking. Just an honest look at what it's like out there in the real world where you work every day.
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Service Excellence
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Pritchett Publishing Company, 2007
ISBN 10: 0944002021
ISBN 13: 9780944002025
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Service Excellence!
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Pritchett, LP, 1989
ISBN 10: 0944002021
ISBN 13: 9780944002025
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Service Excellence!
Published by
Pritchett, LP, 1989
ISBN 10: 0944002021
ISBN 13: 9780944002025
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Service Excellence!:
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Pritchett & Hull Associates, Incorporated, 2007
ISBN 10: 0944002021
ISBN 13: 9780944002025
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Service Excellence!:
Published by
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ISBN 10: 0944002021
ISBN 13: 9780944002025
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