The Frustration Factor: How to Manage People Who Drive You Up the Wall

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9780944435304: The Frustration Factor: How to Manage People Who Drive You Up the Wall
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Do you ever have to work with people who absolutely, totally, and unequivocally drive you up the wall? Do you sometimes feel like climbing the wall all by yourself as the quickest way to escape from those people? Are there those days when you struggle with the nearly irresistible impulse to turn into a ranting, raving maniac? Is there that one person who gets you so uptight that you don't know whether to throw your office key in his face and walk out or just sit down and cry? If you are saying "Yes" to any of these situations, you have had first-hand experience with The Frustration Factor.
The dysfunctional behavior of people who drive you up the wall is self-reinforcing and self-perpetuating. Unless you are aware of the behavior patterns of the people Crow calls players and are prepared to counter them, it is easy to become the foil for their antics. Once this happens, it is too late for most people, and the game is on.
The Frustration Factor is much the same as the virus causing the common cold. The symptoms are always about the same although the virus has many varieties. Players range from warriors to mainliners, from troublemakers to those who play B-t-B- By the Book. There are players who are aggressive and those who are passive, players who are extroverts and those who are introverts. This book describes and discusses all types of players and their techniques in detail.

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About the Author:

Gary A. Crow is the Executive Director of the Lorain County Children Services Board.

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Anyone who doesn't suffer frustration must live on a very lonely island counter their behavior and stop them in their tracks! -- Radio-TV Interview Report

People can drive you up the wall anywhere-in your office, at church, at home and at parties. Gary Crow studies them . . . he understands them. -- Chronicle-Telegram

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