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This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.
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Book Description CIMA Publishing, 1991. Paperback. Condition: Good. There are some pages with some sentences highlighted. Text fully legible. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Seller Inventory # mon0006539563
Book Description CIMA Publishing, 1992. Condition: Good. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP18543436
Book Description CIMA Publishing, 1992. Condition: Very Good. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Seller Inventory # GRP64595122
Book Description CIMA Publishing, 1991. Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. , 300grams, ISBN:0948036788. Seller Inventory # 6478014