Dealing with Difficult People : The Workbook

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9780952196440: Dealing with Difficult People : The Workbook
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Aiming to show the reader how to deal effectively with others in the workplace, this text examines: how to build rapport and get on someone else's wavelength; maintaining good relationships; effective channels of communication, and when to use them; working styles, and how they help and hinder us; and motivating yourself and others, and persuasion and leadership styles for maximum motivation and impact.

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Other Popular Editions of the Same Title

9780952196464: Dealing with Difficult People: Workbook and Tape Set

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ISBN 10:  0952196468 ISBN 13:  9780952196464
Publisher: Sherwood Publishing, 1998