IT Service Mangagement

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9780952470649: IT Service Mangagement
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A pocket-sized reference book for anyone going for qualifications, or working in, IT service management. Complementing the complete "IT Infrastructure Library" (ITIL), it hammers home the message that IT services exist solely to support the business and its efficient and effective operation.

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Macfarlane, Ivor, Rudd, Colin
Published by Stationery Office Books (2002)
ISBN 10: 0952470640 ISBN 13: 9780952470649
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Ivor Macfarlane; Colin Rudd
Published by Stationery Office Books (2002)
ISBN 10: 0952470640 ISBN 13: 9780952470649
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