101 Ways to Improve Your Customer Service

9780955632204: 101 Ways to Improve Your Customer Service
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For the success of your organisation it is important to understand the role of service in helping to attract and retain customers. This book explores the link between customer service, customer satisfaction, and customer loyalty. It is an essential tool for anybody who has a customer service function within their control, and offers immediate and practical solutions that can be implemented into your business immediately, and is a must read for everyone who manages customer facing staff, or who works with the public.

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