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Listening to Understand provides you with skills to enhance the quality of any relationship, whether business, social, or family. You will learn how to: 1.) tune in to those with whom you communicate; 2.) really listen to what is said; and 3.) take responsiblity for understanding the speaker by letting the speaker know what you understand. Clinard also describes six types of responses that block effective communication.
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Helen Hall Clinard is executive director of Effectiveness Training and Consulting in Winston-Salem, North Carolina. She has served as consultont and trainer to all levels of management in manufacturing and service organizations in the United States, England and Ireland. In 1982, Mrs. Clinard was selected as "International Trainer of the Year" by the International Division of the American Society of Training and Development.
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