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This book describes a new, broader, and more valuable benchmarking tool and how to apply it in an efficient, effective way to various types of organizations--industry, government, health care, military, and other fields.
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This is a how-to book which complements and expands upon prior books on benchmarking. It's about the benchmarking experience at IBM's Rochester, Minnesota site, which is responsible for product development and U.S. manufacturing of intermediate computer systems. Benchmarking is an important element in IBM's total quality management system. IBM Rochester was a 1990 winner of the Malcolm Baldrige National Quality Award. Modern-day benchmarking is a technique for comparing an organization's processes, products or services with the world's best. It aids the discovery of ways to do things faster, better, and at less cost. It's a technique that you can put to work in your organization, with the help of this book.About the Author:
Gerald J. Balm is a Senior Quality Consultant with IBM in Rochester, Minnesota. He has been a IBM Benchmarking Focal Point for the past four years. During his IBM career, he has been involved in numerous benchmarking projects. Dr. Balm joined IBM in 1966 after receiving Bachelor's, Master's, and Ph.D. degrees in Electrical Engineering from Iowa State University.
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Book Description Quality & Productivity Management, 1992. Condition: Very Good. 2nd Edition. Great condition for a used book! Minimal wear. Seller Inventory # GRP79628937
Book Description Quality & Productivity Management. Mass Market Paperback. Condition: Very Good. A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0963216716I4N00
Book Description Quality & Productivity Management. Condition: Very Good. . 2nd edition. Seller Inventory # E04D-00165
Book Description Quality & Productivity Management, 1992. Condition: Good. 2nd Edition. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP101984297
Book Description Quality & Productivity Management, 1992. Mass Market Paperback. Condition: Used: Good. Seller Inventory # SONG0963216716
Book Description Quality & Productivity Management, 1992. Mass Market Paperback. Condition: Good. 2. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0963216716