This book describes a new, broader, and more valuable benchmarking tool and how to apply it in an efficient, effective way to various types of organizations--industry, government, health care, military, and other fields.
"synopsis" may belong to another edition of this title.
This is a how-to book which complements and expands upon prior books on benchmarking. It's about the benchmarking experience at IBM's Rochester, Minnesota site, which is responsible for product development and U.S. manufacturing of intermediate computer systems. Benchmarking is an important element in IBM's total quality management system. IBM Rochester was a 1990 winner of the Malcolm Baldrige National Quality Award. Modern-day benchmarking is a technique for comparing an organization's processes, products or services with the world's best. It aids the discovery of ways to do things faster, better, and at less cost. It's a technique that you can put to work in your organization, with the help of this book.About the Author:
Gerald J. Balm is a Senior Quality Consultant with IBM in Rochester, Minnesota. He has been a IBM Benchmarking Focal Point for the past four years. During his IBM career, he has been involved in numerous benchmarking projects. Dr. Balm joined IBM in 1966 after receiving Bachelor's, Master's, and Ph.D. degrees in Electrical Engineering from Iowa State University.
"About this title" may belong to another edition of this title.
Book Description Quality & Productivity Management, 1992. Book Condition: Very Good. 2nd Edition. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP79628937
Book Description Quality & Productivity Management. Mass Market Paperback. Book Condition: Very Good. Appearance of only slight previous use. Cover and binding show a little wear. All pages are undamaged with potentially only a few, small markings. Bookseller Inventory # G0963216716I4N00
Book Description Quality & Productivity Management. Book Condition: Very Good. . 2nd edition. Bookseller Inventory # E04D-00165
Book Description Book Condition: Very Good. Book Condition: Very Good. Bookseller Inventory # 97809632167173.0