This specific ISBN edition is currently not available.View all copies of this ISBN edition:
The "Tales from the Trenches Instructor's Manual" offers in-class and take home learning activities to complement Len Wood and Joe Baker’s text "Tales from the Trenches: Achievements, Blunders and Challenges in Local Government Management."
The layout of this 180-page manual corresponds to the chapters of the text. Each chapter in the Instructor’s Manual begins with four to eight questions for every tale appearing in the corresponding chapter of the book. These open-ended questions are designed to initiate and stimulate vigorous class discussion or can be used as take-home assignments. The questions are accompanied by various exercises that relate to incidents described in the text. Illustrative exercise topics cover micromanagement, causes of management failure, limits of decision authority, communication sins, team building, the use of power symbols, budgetary illusions, reasons for failure of customer service programs, handling citizen requests, and personal ethics.
Most of the exercises include an Instructor’s overview page with suggested answers or approaches appropriate for the situation. The instructor is also provided a copy-ready sheet of the same exercise that can be used as a "hand-out" for students.
"synopsis" may belong to another edition of this title.
Len Wood is President of the Training Shoppe, a local government training and publishing firm. Len is the former city manager of Rancho Palos Verdes and Claremont California. He has taught graduate management classes at Cal State Long Beach and Cal Poly Pomona. Len is co-author of "Tales from the Trenches" and five other local government books. Co-author Joe Baker is a former city manager of Burbank and Orange, California. Joe provides training for local government managers and serves as a Range Rider for the International City/County Management Association.
"About this title" may belong to another edition of this title.
Book Description Training Shoppe, 2003. Condition: New. book. Seller Inventory # M096343747X