ANDREW HILES is founder and Chairman of Survive, the international user group for business continuity planning and was a founding Director of the Business Continuity Institute, the international body for certification of business continuity professionals. He is a founder Director of Kingswell, international consultants. Having commenced his management career with the Royal Air Force, he pioneered IT systems before leaving to take up a position within the Finance Department of London Transport. Subsequently in their Central Productivity Unit he was a Senior Projects Manager and later became responsible for the business re-engineering function, implementing new services and major technical projects.
He left to take up a position with the UK Post Office as their first Business Systems Consultant responsible for major projects. Andrew then joined the UK Atomic Energy Authority at the Harwell Laboratories where he managed the supercomputing, mainframe and other bureau and facilities management services. Andrew is a pragmatic consultant and trainer in the areas of Business Continuity Planning and Service Management Andrew is an international speaker on business continuity and contingency planning and has featured on conference programs in the USA, Southern Africa, Europe, the Middle East and the Pacific Rim. He has presented workshops and seminars on these topics for Frost & Sullivan (Europe), IIR/ IFF (Europe), AIC (South Africa), CEL (Hong Kong), UPOM (Middle East) and other companies having also lectured at Ashridge, Cranfield, GEC Dunchurch and Henley Management Colleges in the UK. He has broadcast on radio and TV. He has over 300 published articles on business continuity and edited The IBM GUIDE UK Disaster Recovery Manual. He co-edited and was the major contributor to The Definitive Guide to Business Continuity Management (published by Wiley, 1999) and contributed to the Confederation of British Industry business guide, Business Continuity Management. Andrew is a Fellow of the Business Continuity Institute, a Member of the British Computer Society and a Freeman of the City of London.Excerpt. © Reprinted by permission. All rights reserved.:
This book is intended to be a step-by-step guide to implementation of business continuity management within an enterprise. It may be used as a step-by-step guide by those new to Business Continuity Management or dipped into by the more seasoned professional for ideas and updates on specific topics. In many cases, the corporate BC Manager acts as an internal consultant, and we have treated him or her as such in this book: the book is therefore equally appropriate for practicing consultants.
The business continuity profession is, we believe, unique in that there is a single standard for competencies, which has been agreed worldwide.
The two premier organizations in business continuity management are the Disaster Recovery Institute International (DRII) based in the USA and the Business Continuity Institute (BCI), which operates internationally out of the UK.
These two professional bodies have agreed units of competence. We have not necessarily followed the strict order of the DRII/BCI Units, since it seemed more logical to take the sequential approach that a BC Project and subsequent program of work would follow. However, this guide does cover all of those units and adds further background based on the experience of the author, his clients and colleagues.
There is no absolute "right way" to perform business continuity management although there are plenty of wrong ways. Business Continuity is not rocket science. It is applied common sense yes, experience helps, but it is no mystic art. We have tried to make the processes transparent and provide the reader with everything necessary to do the job. Many examples are provided throughout this guide: these all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years BC experience in blue chip environments, large and small, public and private, has gone into developing the methods described. Your own "right way" for business continuity management means picking, matching and tailoring from the cases and examples provided and from existing best practice within your organization.
Where practicable we have provided examples of different methodologies so that the one most appropriate to the reader's organization's business continuity maturity and culture can be selected. The author is also conscious that it can only be a partial picture of what is a global business continuity industry. However, we have tried to be representative as far as practicable, illustrating issues, approaches and requirements from various countries.
It is intended that this book will be regularly updated: some information contained in it is dynamic. The author will welcome updates on information contained in this book, omissions and additional information
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