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Telephone triage has become a major vehicle in offices, clinics, and other ambulatory health care settings. Protocols are at the heart of telephone triage practice. The SUNA Telephone Nursing Practice protocols are guidelines designed to assist in assessment and care planning. Each protocol includes: etiology, assessment questions, recent urologic procedures, other urology history, symptoms, and disposition/advice. Readers can earn valuable CE credit through the manual's posttest.
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Nancy McFadin Mueller, MSN, MS, RN, is Nurse Clinician and Officer Manager, Edward Mueller, MD, FACS, San Antonio, TX.
Patricia McCallig Bates, BSN, RN, CURN, is a Staff Nurse, Urology Department, Kaiser-Permanente, Portland, OR.
Sharon Friedrich, BSN, RN,C, ANP, is Assistant Research Scientist, University of Minnesota, Department of Lab, Medicine, and Pathology, Minneapolis, MN.
Sharla Lee, RN, is an Office Nurse, Michael Blue, MD, Norman, OK.
Mary Lou McRae, RN, is Clinical Nurse II, Urology/Oncology, University of California San Francisco, San Francisco, CA.
Kelly Rosenquist, BSN, RN, is an Office Nurse, Palmdale Urology, Palmdale, CA.
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