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How a 28-year-old entrepreneur started a company from scratch with no customers and built an insurance agency into the largest health insurance agency in Arkansas in just three years with his "Outrageous Service".
The book "55 Steps to Outrageous Service" explains how Greg's attitude led to the formation of one of the most succesful agencies in America in such a short period of time. Hathcer truly lives by the principles of Zig Ziglar's famous quote,"You can have everything in life you want if you will just help enough other people get what they want".
The concepts outlined in this book will apply to any business and is a must-read book for any salesman, entrepreneur, service representaive, company executive and virtually any employee in any compnay who wants to keep their customers.
"synopsis" may belong to another edition of this title.
Top entrepreneur's guide to happy customers, contented employees, and bottom-line bliss! Hatcher, winner of industry and community-service awards is a consistent top-100 producer for his client underwriters. Having launched his insurance agency from scratch shortly after graduation from college, Hatcher rose to the top of his profession within five years. Now a seasoned business leader and coach, he has written a service manual for businesses and institutions. His chapters are full of specific, nuts-and-bolds ideas for taking a customer-service group from good to outstanding.From the Back Cover:
"Following Greg's 55 Steps to Outrageous Service will result in your customers telling their friends."
---Mike Brown, CEO, Arkansas Blue Cross and Blue Shield
"We provided this book to each of our account magagers as required reading. " --J. Stephen Norton, VP, United Healthcare
"Hatcher is an icon in marketing and time management. No business--regardless of size--can make a mistake by incorporating the principles in this book."
--John J. Flake, CCIM, Chairman, Flake and Kelly Commercial Real Estate
“I never tire of reading the timeless principles Greg has outlined in this most helpful book.
All who work in the service industry will benefit from this quick and enjoyable read. We are indebted to Greg for motivating us to higher levels of outrageous service.”
– Russ Harington,, President & CEO,, Baptist Health, Little Rock, Arkansas
“Greg’s book is full of creative ideas for providing your customers unmatched service and ways to beat your competition. It is a must read for every salesperson and account manager.”
– Ed Choate, President & CEO, Delta Dental of Arkansas
“I have observed Greg apply these principles for many years and they work. The principles are very simple and his book should be read by all employees.”
– Gene Whisenhunt, Executive Vice President, Hickingbotham Investments
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Book Description Tiger Books, 1999. Hardcover. Condition: New. Never used!. Seller Inventory # P110967605504
Book Description Tiger Books. Hardcover. Condition: New. 0967605504 New Condition. Seller Inventory # NEW7.0540583