Discover the "ground rules" to communicate effectively through electronic email. In this essential handbook for teams, master facilitator Kristin Arnold shares practical tips to communicate through email faster, smarter, and easier.
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This book began as an email. I wanted to get some "real world" examples of email to use in a n upcoming speech on Virtual Teams. So I sent my clients, friends and email-fanatics a personal email request: I wanted their "good, bad and ugly email.
What I received were sone terrific pearls of wisdom that became the foundation for this book. And as I learned more, I discovered that email has an enormous potential for enabling, as well as complicating, the ways teams communicate.
Lisa Kimball, a forerunner of the Virtual Team concept, calll email the "pigeon of technology. It's everywhere." Whether you are two feet away from our teammates or two continents away, email is quickly becoming the standard method for many teams to communicate, share information and learn from each other.
As I learned more about how teams use (or abuse) email to communicate, I was surprised to learn that few, if any, teams take the time to create standard ground rules to use email effectively.
This book is a start. It is full of email ground rules to enable smoothe communication between team members.
My hope is that you will find these tips to be as useful as I have. As I put these techniques into practice with my own office team and with my clients, I find our email communication to be much more crisp and meaningful. I am able to respond promptly and with ease, as well as keep my inbox clutter-free.
Looking back on my email asking for the "good, bad and ugly," I would have written it quite differently, now that I have a keener sense of what supports teamwork and what doesn't.
More importantly, I encourage your team to use these tips as ground rules for team email communication. Agree on the key concepts and support each other as you implement these tips. When you receive a well-written email, tell your teammates! When it's not as well-written as you would like, also tell them so - in spirit if continuous improvement. In this way, you team's email only gets better.From the Inside Flap:
Email Basics: Practical Tips to Improve Team Communication Kristin J. Arnold QPC Press Hampton, Virginia
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