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The book begins with an in-depth look at managing the documentation required to support an ISO 9000 registration. This covers all aspects from the structure the documentation should take, strategies effective in controlling this documentation, and where technical communication professionals can fit into the overall picture of implementing ISO 9000. Control methodologies are illustrated through the use of actual document samples. The author then provides an insight into the auditor's mindset when they are conducting an ISO registration audit by detailing what auditors look for in the documentation supporting each of the 20 elements of ISO 9001. The balance of the book follows the sequence of the 20 elements of ISO 9001, presenting the specific requirements of the standard and a checklist of questions to ask when developing Level I and Level II documentation. By following these questions, writers can be assured they have covered all the bases and the policies and procedures resulting from the answers are complete and will meet the scrutiny of ISO registrars. No attempt has been made to define the contents of work instructions as this area of documentation is usually well covered in industry today. The value of this book has been acknowledged by its selection as a textbook for the Technical Communications Course at Metropolitan State College in Denver, Colorado, beginning in April 1997.
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