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The Teenage Worker Retention and Motivation Study is the first book of its kind. It reveals what motivates and what discourages the teenage worker. It also provides keen insights into how employers can retain the outstanding teen workers and avoid costly turnover. It contains direct quotes from 352 teenage workers and reveals the conclusions from an in-depth study.
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This book has sparked a great deal of interest coming from employers, managers, teenagers, parents, and teachers. It explains (from working teens, themselves) what is important to teen workers and how today's "bosses" can begin making a difference immediately. Many of the ideas cost little or nothing to implement! A "must-read" for anyone who employs or supervises teenage workers.
This study is unique because it answers three important questions: What is important to teen workers? Why is it important? How can managers use this information right away? It provides managers with The 10 Key Factors to Teen Worker Retention and The 10 Key Drivers of Teen Worker Motivation. These are significant because they are commitment builders and instill high levels of pride in teen workers. Page 33 will show you how important this is to retention and customer service.
For one more eye opener, turn to page 64. This chart shows that teens want to build a career with an organization when they perceive it to be one of the best. Their perception is relative to the quality of the relationship that they have with their manager. This is a significant finding given the expected growth of many industries that employ teen workers.
Fred MartelsAbout the Author:
Fred Martels is a professional speaker, trainer and consultant. He is president of People Solution Strategies and works with organizations who want to reduce employee turnover and increase customer loyalty so they can grow their business.
As a senior human resource executive, Martels spent over 25 years creating systems and processes that propelled Dierbergs Markets in St. Louis, MO to nationally recognized leadership in the retail industry.
Through Martels' leadership, Dierbergs was the recipient of the Arthur Andersen Enterprise Award for Best Practices in Motivating and Retaining Employees and for Exceeding Customer Expectations. His innovative approach to employee satisfaction reduced employee turnover at Dierbergs to just one third the national average while increasing customer loyalty.
This leading employee-relations expert now shares his message of retention, loyalty, and growth with organizations throughout the country.
Kathy Pennell is a professional speaker, trainer, and consultant. She has led hundreds of seminars and workshops across the country. Pennell specializes in human motivation--she helps organizations enhance their most prized asset--their people. Pennell excels in creating and delivering customized seminars and providing performance improvement strategies that inspire people to make positive change.
Pennell is the president of Kathy Pennell & Associates. She holds a master's degree in Industrial/Organizational Psychology from Southern Illinois University. Pennell has served 10 years as an adjunct professor in the School of Business and Management at Webster Univeristy, St. Louis, MO.
Pennell has authored several articles. Kathy Pennell speaks at national, regional, and local conventions, conferences and corporations.
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Book Description Teenage Workforce Solutions, Inc, 2000. Paperback. Condition: Good. Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access codes. Customer service is our top priority!. Seller Inventory # S_224579226