Call Center Agent Motivation and Compensation: The Best of Call Center Management Review - Softcover

Arrington, E.; Coen, D.; Ellis, C.; Harps, L.; Hash, S.; Hawk, E.; Klenke, M.; Levin, G.; J.Mayben; Nickerson, A.; Sitzer, W.; Wilkinson, F.

Softcover

ISBN 10: 097095073X ISBN 13: 9780970950734

Publisher: Call Center Press, 2002

Synopsis

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

Edition details

• Publisher: Call Center Press
• Publication date: 2002
• ISBN 10: 097095073X
• ISBN 13: 9780970950734
• Binding: Paperback
• Language: English
• Number of pages: 132