Call Center Agent Turnover and Retention: The Best of Call Center Management Review

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9780970950796: Call Center Agent Turnover and Retention: The Best of Call Center Management Review

To help you develop processes to retain your best agents, we’ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization – and help you get the best possible ROI for your recruiting and training dollars.

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Ahearn, L.; Bauer, B.; Burchman, S.; Kerwin, JB.; Carver, J.; Cline, M.; Hush, S.; Kingsland, R.; Levin, G.; Mayben, J.
Published by ICMI Press (International Customer Management (2002)
ISBN 10: 0970950799 ISBN 13: 9780970950796
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Book Description ICMI Press (International Customer Management, 2002. Paperback. Book Condition: New. New item. Bookseller Inventory # QX-085-99-1872901

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