Call Center Agent Retention and Turnover: The Best of Call Center Management Review

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9780970950796: Call Center Agent Retention and Turnover: The Best of Call Center Management Review

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Mayben, J., Levin, G., Kingsland, R., Hush, S., Cline, M., Carver, J., Kerwin, JB., Burchman, S., Bauer, B., Ahearn, L.
Published by ICMI Press (International Custom (2002)
ISBN 10: 0970950799 ISBN 13: 9780970950796
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Book Description ICMI Press (International Custom, 2002. Paperback. Book Condition: Very Good. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books. Bookseller Inventory # mon0000290092

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L. Ahearn; B. Bauer; J. B. Kerwin
Published by ICMI Press (International Customer Management (2002)
ISBN 10: 0970950799 ISBN 13: 9780970950796
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Book Description ICMI Press (International Customer Management, 2002. Book Condition: VERY GOOD. little to no wear, pages are clean. The cover and binding are crisp with next no creases. Bookseller Inventory # 2772026443

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John Carver
ISBN 10: 0970950799 ISBN 13: 9780970950796
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