Corrective Action for the Software Industry

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9780971323193: Corrective Action for the Software Industry
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Many people are confused about corrective action. They know it’s a requirement for compliance to standards such as ISO 9001. In some cases, the mandate is imposed by customers or regulatory agencies. Compounding this misunderstanding is that much of what has been written about the corrective action process is targeted toward manufacturing organizations, with the predictable references to tooling, production equipment, inspection of materials, storage issues, component design and the like. For software organizations, the product is intangible, and the processes may be electronically defined, derived, and controlled. Corrective action and the manner in which it is implemented needs to be explained specifically for software, both in language and supporting documentation.

This practical handbook discusses the hows and whys of corrective action, with a particular focus on its application in software environments. It also illustrates how the process is integrated into the various other functions of the organization.

Plus, Corrective Action for the Software Industry includes a CD-ROM with PDF forms you can use in your corrective action process.

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About the Author:

Denise E. Robitaille has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops and packaging manufacturers to achieve ISO 9000 registration. Her work also encompasses training and auditing. She is a RAB-certified lead assessor, and ASQ Certified Quality Auditor and senior member of the American Society for Quality. Robitaille is also a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 standard series. She is the author of numerous articles as well as The Corrective Action Handbook, The Preventive Action Handbook, and The Management Review Handbook, all published by Paton Press.

Johanna Rothman helps managers, teams, and organizations become more effective with her pragmatic approaches to the issues of project management, risk management, and people management. Rothman is a frequent speaker and author on managing high-technology product development and has written more than 100 articles and papers. She is a columnist for Software Development, Computerworld.com, and StickyMinds.com. She also publishes Reflections, an acclaimed quarterly newsletter about managing product development.

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