Straight Talk: Turning Communication Upside Down for Strategic Results at Work

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9780971520004: Straight Talk: Turning Communication Upside Down for Strategic Results at Work

What makes one an effective communicator in today's fast-paced, ever-changing business world? How can people tackle tough issues and resolve them successfully? Whether you work in an office as part of a team or collaborate from home via e-mail, communication competence has become more important than ever.

Straight Talk shows how skillful communication can help people reach resolution for strategic results--even on the thorniest, most controversial issues. The key to becoming a master communicator, according to management consultant Eric Douglas, is to become expert in using new communication tools that enable you to think more clearly and communicate in a far superior way. The result? Productive conversations that bring shared understanding, mutual action, and breakthrough results.

In Straight Talk, Douglas provides these tools and the direction needed for effective use of each. It all begins with communication styles, says Douglas, who identifies and profiles the four different types--Director, Expresser, Thinker, and Harmonizer. The secret to identifying other people's styles is to ask questions, observe reactions, and listen actively, he says. "Watch how people interact with you. Do they engage in small talk? Do they cut to the bottom line? Do they tell stories? Each of these is a trademark of a particular style."

Using exercises, surveys, and corporate stories, Straight Talk describes each style in action and offers techniques for developing a repertoire of styles for different situations. Readers learn to identify their own communication style and that of others, and how to modify their style for strategic results. They learn new methods for decoding conversations as well as new skills for improving time management, problem solving, decision making, project management, conflict resolution, meeting efficiency, and organizational culture through competent communication.

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From the Publisher:

A main selection of the Doubleday Executive Program Book Club.

"What the world needs now is direct, clear, humane communication. Straight Talk tells us how to bring democratic and felicitous dialogue to what intrigues us most."--Reg Murphy, President & CEO, National Geographic Society

"The single most potent tool for achieving high levels of organizational learning is better conversation. Straight Talk is a clear map to richer conversation about important subjects."--William O'Brien, President, Hanover Insurance Companies

"We experienced a real change in the way we do planning and resolve problems to succeed. Straight Talk helped us think better, work smarter, and communicate in a way we hadn't before. A marvelous tool."--James H. Clark, President, University of California Press

"Straight Talk is a must read for any organization that wants and needs productive conversation to reach issue resolution."--David Brugger, President, America's Public Television Stations

"We learned how to communicate with each other in an entirely new way."--Julie Talbot, COO, MJI Broadcasting

"Eric Douglas's book and system are valuable tools that can generate more effective communication in businesses all over America."--Dr. Lisa Bohon, Department of Psychology, California State University

From the Inside Flap:

Straight talk, the ability to interact with people using direct, honest communication, is something to which we all aspire. But saying exactly what you want to say is not always easy. In fact, in the situations in which straight talk is most needed, it is most elusive.

The first step to becoming a better communicator is recognizing that we all have different communication styles, according to management and organizational consultant Eric Douglas. In Straight Talk he describes the four basic oommunication styles--Director, Expresser, Thinker, and Harmonizer--and shows how to recongize them in action. From small talk to storytelling, he identifies the behaviors associated with each style and shows readers how to expand their repertoire of styles to meet any situation.

Drawing on case studies from his consulting work, Douglas examines the different cultures and communication styles of organizations. He describes the steps to creating more effective communication in organizations and offers troubleshooting tips for when things start to go awry.

Whether your goal is to motivate others, find effective solutions, or challenge your own thinking, Straight Talk offers the tools and techniques you need to develop more competent, productive communication.

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Eric F. Douglas
Published by LRI Publishing (1998)
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Eric F. Douglas
Published by LRI Publishing (1998)
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