Synopsis
Scott Ginsberg, known as The Authority on Approachability, shares principles and practices for frontline success! Inside you will learn how to make the mundane memorable, phrases that payses, unforgettable first impressions and what customers (don't) want to hear you say!
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About the Author
Scott Ginsberg is the only person in the world who wears a nametag 24-7 to make people friendlier! He is the author of 7 books, creator of NametagTV.com, the only Online Training Network dedicated to approachability. He has also been Featured in USA Today and 20/20 as (get this!) The World s Foremost Expert on Nametags... Quoted in The Wall Street Journal and COSMOPOLITAN as The AUTHORITY on Approachability... and awarded as #39 on the Top 100 Business Blogs on the Web!
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The Approachable Frontline: 17 Daily Practices for Delivering Unforgettable Service
Published by
HELLO, my name is Scott!, 2008
ISBN 10: 0972649743
ISBN 13: 9780972649742
Used
Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Design Shark Studios (illustrator). Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # F08A-07166