The Ins and Outs of Great Customer Service. Smart and saucy commentary on such topics as:
How service makes a good company great
How to inspire staff performance
How to deal with excessive customer demands
"synopsis" may belong to another edition of this title.
Susan Brooks is a business owner with 25 years of experience and for the past seven years has been writing columns on customer service. She also leads Service Enthusiasm trainings, presentations, and consulting for companies, organizations, and individual business professionals all over the country.Review:
I consider Susan's columns (collected in this book) to be a must-read. -- Don Henninger, Publisher--The Business Journal
Susan Brooks is the diva of customer service. Her wisdom, imparted in this book, is a gift to all. -- Gayle Shanks, Owner--Changng Hands Bookstore, 2003 Bookseller of the Year
"About this title" may belong to another edition of this title.
Book Description Serves You Right! Ink, 2004. Paperback. Book Condition: New. book. Bookseller Inventory # M0975301802
Book Description Serves You Right! Ink, 2004. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110975301802