Serves You Right! The Ins...The Outs...Great Customer Service

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9780975301807: Serves You Right! The Ins...The Outs...Great Customer Service

The Ins and Outs of Great Customer Service. Smart and saucy commentary on such topics as:

How service makes a good company great

How to inspire staff performance

How to deal with excessive customer demands

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About the Author:

Susan Brooks is a business owner with 25 years of experience and for the past seven years has been writing columns on customer service. She also leads Service Enthusiasm trainings, presentations, and consulting for companies, organizations, and individual business professionals all over the country.

Review:

I consider Susan's columns (collected in this book) to be a must-read. -- Don Henninger, Publisher--The Business Journal

Susan Brooks is the diva of customer service. Her wisdom, imparted in this book, is a gift to all. -- Gayle Shanks, Owner--Changng Hands Bookstore, 2003 Bookseller of the Year

"About this title" may belong to another edition of this title.

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Susan Brooks
Published by Serves You Right! Ink (2004)
ISBN 10: 0975301802 ISBN 13: 9780975301807
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Brooks, Susan
Published by Serves You Right! Ink (2004)
ISBN 10: 0975301802 ISBN 13: 9780975301807
New Paperback Quantity Available: 2
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