The Outsourcing Lifecycle module is the first in the series and gives you an overview of the structured process for you to make decisions, implement and manage outsourcing from pre-contract to contract end. The more of this process you conduct, and conduct well, the greater the success and the fewer the failures. Stated simply, the Outsourcing Lifecycle will enable you to: -get the right information to -pick the right services for - the right reasons with -the right service provider(s) and -get the right deal with -the right management in place The Outsourcing Lifecycle presented here is a structured way for you to make decisions, prepare for, and manage outsourcing from pre-contract to contract end. The concepts in this module are presented as a comprehensive, high-level overview of the Outsourcing Lifecycle; showing what actions should take place, and when is the best time for them to conduct them. Further details as to how to conduct each activity can be found in the relevant modules. Where appropriate, factual case studies are used to highlight what can happen in practice when the lifecycle actions are implemented correctly, and what happens when they are not. PRODUCTIVITY GAINS Based on product use in practice, organizations experienced implementation and management effort savings of 20-40% during the term of the contract by having a greater understanding of, and preparing for, the Outsourcing Lifecycle.
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