Business Meets the Bible: Customer Service

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9780976249306: Business Meets the Bible: Customer Service
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In the last 10-15 years there has been a lot of talk about customer service. Although most organizations still struggle in this area, those that have emerged as leaders in their industry understand the importance of customer service. One of the first books to address the topic of service was the Bible. In this easy to read story about the career and spiritual journeys of a young man, Jim discovers through the mentoring of a family friend, that his faith is not something just for his visits to church. He learns that the Bible contains more than just nice stories, but has practical instruction on how to treat others, including his customers. By applying biblical truths of leadership and customer service, Jim is able to save the company he inherited and improve his family life at the same time.

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About the Author:

David Reed attended Texas A & M University where he received degrees in Chemical Engineering and Computer Science. Prior to founding Customer Centered Consulting Group, Inc., he served with Andersen Consulting, Exxon, and Walt Disney World. David’s mission is to utilize sound biblical principles to help organizations of all types and sizes improve their effectiveness by: Getting the right PEOPLE (Human Resources) doing the right THINGS (Operations) with the right ATTITUDE (Customer Service) with the right TOOLS (Technology) and for the right MONEY (Finances). David is also the author of an easy read customer service book titled Monday Morning Customer Service and conducts customer service training and consulting for a variety of organizations. David resides in Frisco, Texas with his wife and two children. He travels throughout the country, helping schools, churches, corporations, and government agencies identify their strengths and weaknesses. Then, by working with leadership teams and teaching simple processes, he helps organizations create and implement common-sense solutions to their problems. Well-known as a speaker and trainer in corporate America, David also has been a featured guest and expert on programs and panels exploring various customer service issues.

Review:

“In Customer Service: Business Meets the Bible David Reed provides a creative and refreshing approach to business and leadership." --Dr. H. Edwin Young, Second Baptist, Houston

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