Brilliant Service is the Bottom Line - Softcover

Simon T. Bailey

Softcover

ISBN 10: 097940360X ISBN 13: 9780979403606

Publisher: Dreamtree Productions, Inc, 2007

Synopsis

Let's put the truth on the table: Poor service is pandemic in business today and most organizations - and their products and services - have become commodities. So how can you differentiate yourself in a crowded marketplace in a Nano-speed world? By consistently giving customers a Brilliant Service experience. Quite simply, Brilliant Service is the bottom line. Not only is it your primary point of differentiation and the critical factor in creating cult-like customer loyalty, it also has a provden, direct impact on financial results. Stop doing customer service and start creating genuinely memorable, transformational customer experiences.

About this title

About the Author

Simon T. Bailey is a Catalyst for Brilliance. Teaching by example, he leads individuals to discover and release their brilliance and counsels organizations to enhance productivity and increase employee retention, leading to a brilliant bottom line. Simon is the founder and CEO of The Belief Institute, an organization dedicated to building the world's most valuable resource - people. Those who hear Simon speak or read his words say their experiences with him lead to profound, lasting changes in their professional and personal lives. Simon is a mirror for individuals to see the brilliance that is buried deep within them, to give themselves permission to believe in their worth and to have the courage to eliminate obstacles and move into action. Vibrant and funny, Simon is a fresh voice who authentically shares his life and career struggles and successes. He has an uncommon gift for inspiring people long after the presentation is over or the book is finished to be accountable to themselves, changing belief systems so they are empowered to change their lives. Simon's expertise in leadership, sales and customer service was honed over two decades in the hospitality industry with Hyatt Hotels, the Orlando Convention and Visitors Bureau, and the Walt Disney Company. His clients encompass executives, Fortune 500 companies and national associations in the U.S. and abroad, and include such notables as McDonald's, MicroSoft, Washington Mutual and Anthem Blue Cross Blue Shield. Simon speaks to thousands of people annually throughout North America and internationally. An accomplished author, he has authored numerous books including Release Your Brilliance, Simon Says Dream: Live a Passionate Life, Meditate on Your Brilliance and the popular Simon Believes series.

Review

What a difference one man makes! I attended the Jamaica Customer Service Association's 2007 conference all the way from T and T and thoroughly enjoyed your energy and approach. Just read your book last night ... all in one go. A real achievement for me as I tend to fall asleep last thing at night. It'll now do the round robin with my team members and we'll be in the know. Very factual but pretty funny also ... I can see some of the situations that you explain almost unfolding in front of me. Appreciate your zest for changing the face of customer service and being who you are in the process. That's probably the secret and we don't even realize it. --Sharon Marquez-Dass

Edition details

• Publisher: Dreamtree Productions, Inc
• Publication date: 2007
• ISBN 10: 097940360X
• ISBN 13: 9780979403606
• Binding: Paperback
• Language: English
• Number of pages: 44
• Editor: Caroline Bartholomew
• Illustrator: Melissa Monogue