The Chronicles of SIR VIVAL: Customer Service Under Siege

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9780979788000: The Chronicles of SIR VIVAL: Customer Service Under Siege

An Entertaining Quest for the Ultimate Customer Service Solution Why another book on customer service?...because customer service still stinks! Despite earnest efforts to improve service over the last decade, customers remain seriously disappointed undermining organizational growth, profits and ultimately survival in the marketplace. Customer service expert, Joan Fox's, fun and engaging business fable reveals the real keys to extraordinary service. Inside these pages, you will encounter your organization masquerading in medieval costumes. You will notice amazing similarities between your customer service challenges and those of the Village of Celelot. And, you will find your solutions to better customer service, along with Sir Vival. As the story unfolds you will learn specifically what to do to make your customers not only get served but feel served. You will discover: Why customer satisfaction is essential but not enough The one thing you need to know to create loyal customers The three steps on the path to an extraordinary customer service culture The solution to keeping your existing customers The actions you must take if you are serious about improving your customer service

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About the Author:

Joan Fox is the founder of Eagle Inspiration Training & Development, Inc., a company whose mission is to increase the capacity of organizations to compete and win with service. She is nationally recognized as a customer service expert, partnering with clients who are serious about upgrading their customer service. Joan is a popular speaker and a sought-after consultant.

Review:

This delightful fable delivers a mighty lesson on customer service. Joan Fox's message translates effectively across any size employee base, and on every level. If you have customers, and want to keep your customers, you need to read this book. --Catherine M. Myers, Senior Vice President, US Bank

...A big message put before the reader in a most delightful and intriguing manner! It's a story that embodies the same customer driven philosophies that should live at the core of every company. It tells the reader what is needed to hold onto the company's customer base and makes it perfectly clear. --William J. Towey, Senior Vice President

The Chronicles of Sir Vival gets right to the heart of succeeding in today's challenging marketplace by emphasizing the necessity of great leadership to inspire people to perform at a level higher than they thought they could. This book will expeditiously clarify how to retain your customer base. --John F. Barrett, Chairman, President and CEO

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Joan Fox
Published by Cooper & Holman Publishers (2007)
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