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In Reinvent Your Contracting Business With Sustainable Service Sargent unveils the secret to recurring revenues, predictable profits, reduced risks, and increased intrinsic value for electrical contractors that can be gained from a conversion to a service-centric approach, versus a project-based approach to their contracting business. He challenges best-in-class firms across the US to adopt radically-innovative methods based upon many new and fresh organizational concepts rolled out here for the first time.
"Never lose touch with a customer who somehow has managed to find you," Sargent insists to readers in the break-through strategy introduced here.
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Winner of a top national award and recognition as an industry leader, and co-founder of an international network of service-oriented electrical contractors, Sargent applies his 40 years of experience in electrical contracting to reveal success secrets that capable firms can put to work. A third generation participant in the contracting business, today he continues to contribute to the electrical industry not only as a contractor, but also as a consultant. As well, he co-authors a column in Electrical Contractor Magazine,"Sustainable Service." He lives in Pittsburgh, Pennsylvania.Review:
Sargent's theme is that if a contractor can transform the service part of his business into a self-sustaining entity whether it is a division or even a completely independent subsidiary it can transform the nature of the entire business into a reliable source of steady income. More than that, a sustainable service operation can accrue intrinsic value, which can be transformed into cash when the owner is ready to retire or move on. Sargent is an expert in this topic, as he put in a lot of years as an EC ... --Ed Brown, reviewing in Electrical Contractor MagazineMarch 2010
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Book Description The Sustainable Service Institute, 2009. Condition: New. book. Seller Inventory # M098168601X