For the first time in the car wash industry, a book is available containing a comprehensive analysis of the skills needed to reach the progressive steps of competent, advanced, and exceptional manager. The author developed and refined the information in this book while working with hundreds of successful car wash owners and managers for over 20 years. This book is a must-read for anyone new to the industry or for experienced owners and operators who want to improve how they manage a car wash in today s increasingly complex industry. Written for managers of every type of conveyor car wash full serve, flex serve, exterior, and exterior express topics are arranged so the book can be used for training or as a general resource. Some topics covered are motivation, recruiting, training, assessment, coaching, discipline, and conducting terminations. In addition, the book ends with a 75-page Tool Kit of job descriptions and incentive programs for over 20 positions.
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Steve Gaudreau is the President of Brink Results, LLC, a management consulting firm whose principals have provided training and consulting to 19 of the top 30 retail car wash companies in North America as well as many start-up car wash ventures. Author of the industry best selling book, So, You Want To Own A Car Wash, Steve Gaudreau has received national acclaim as a teacher of best management practices and speaker on a wide variety of subjects. He is also the recipient of the International Car Wash Association s President s Award for Contributions to the Car Wash Industry.
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Book Description Steve Gaudreau Publishing, Inc., 2010. Paperback. Book Condition: Brand New. 1st edition. 181 pages. 10.80x8.30x0.50 inches. In Stock. Bookseller Inventory # 0982036019