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Telephone Triage Protocols for School Age Populations (Age Six to 18 Years) is the first and only age-based, patient-centered, completely customized guidelines specific to school age, adolescent and young adult populations.
Comprehensive The guidelines address over 1,500 medical conditions -- the most common presenting symptoms -- as well as rare, but predictable emergent symptoms. Each protocol includes screening questions, home treatment or first aid directives, and supplemental information.
User Friendly Descriptions of conditions are detailed enough to assure confident decision-making, yet concise enough to eliminate excessive, time-consuming and confusing cross-referencing. This reduces decision fatigue – a known contributor to error. Symptom descriptions, home treatment and first aid instructions are written in 5th-8th grade lay language to facilitate patient-centered communications.
Standards-Based This system, when used correctly, reduces common errors: inadequate data collection, jumping to conclusions, and selection of the wrong guideline.
Authoritative, Expert Task Force The guideline set was collaboratively developed over a two-year period, with the collective expertise of twenty nurses, nurse practitioners and physicians.
Promotes Risk Management Since 1995, these guidelines have been used in 300-500 sites nationally without a single report of errors, omissions or malpractice.
Transparent A semi-algorithmic and pattern recognition hybrid design, so users can understand and appreciate the why, how and where of the system elements.
A Generic Guideline supports nurses in cases where existing protocols may not apply, with general descriptions of emergent, urgent, acute and non-acute conditions.
User's Guide An 80-page user's guide thoroughly describes the overall design, as well as different elements, search engine strategy and terminology.
Decision-making strategy A synthesis of both algorithm and heuristics or pattern recognition, the design mimics the brain's natural problem solving strategy. Medical decision expert, Vimla Patel, PhD., in research, validated this real world approach to decision-making.
User Friendly Dispositions Five clearly defined, consistent dispositions promote clear follow up instructions. Users are spared frustrating searches through long lists of disposition options.
Easy on your budget – electronic software can cost your facility hundreds of thousands of dollars. Even growing your own paper protocols, is time consuming, expensive and may not produce high quality results.
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SHEILA WHEELER, RN, MS, is acknowledged as the leading expert in the field of telephone triage. She has practiced nursing for over 30 years, in critical care, emergency department and clinic settings. Since 1985, Ms. Wheeler has contributed to the development of the field as an accomplished writer, educator, researcher, telephone triage practitioner and consultant. Ms. Wheeler is currently President of TeleTriage Systems in San Anselmo, California. Ms. Wheeler is the author of "Telephone Triage: Theory, Practice, and Protocol Development" as well as "Telephone Triage Protocols for Adult and Pediatric Populations". She has written for Nursing 97, the Journal of Emergency Nursing, and has lectured nationally. From 1994 to 2003, she served as founder and chairperson of "Telephone Triage: Essentials for Expert Practice”, the first national telephone triage conference, sponsored by Contemporary Forums. Ms. Wheeler is a current practitioner of telephone triage in the community health setting. She has served as a nurse legal consultant since 1995 in the area of telephone triage. Ms. Wheeler provides on-site training and consultation.
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