Emergency Responder Communication Skills Handbook: How Your Words and Actions Affect People in Medical Distress

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9780986665509: Emergency Responder Communication Skills Handbook: How Your Words and Actions Affect People in Medical Distress
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As a professional emergency responder you are well trained to handle an extensive array of crises. Your tense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences.

This handbook is specifically designed to help you sharpen your professional communication skills and make you even more effective than you already are. Discover which of your actions speed recovery, or cause more anxiety and distress to a casualty.

What you say and how you say it can make all the difference. Learn which words can calm and help your patient, and what words and phrases you need to avoid. Understand how surroundings can upset victims, and how easily you can lessen their feelings of vulnerability, distress, pain, and fear.

Discover words and actions that support victim recovery, and others that can unintentionally hinder it. Learn how the surroundings can upset casualties, and how a first responder can easily calm their distress. Learn powerful communication models for use in every facet of life - at work, at home, and at play.

TABLE OF CONTENTS

Foreword by Lt. Jeffrey Katz

Tips to Help You Integrate These Skills

Introduction by the author

Chapter One - How the Brain Works 
- Set up for this Chapter
- How the Mind Processes Information
- Psychological Firewall
- Trance

Chapter Two - The Effect of Your Words and Actions 
- Set up for this Chapter
- How Your Actions Affect an Injured Person 
- How Your Words Affect an Injured Person
- How Sensory Inputs Affect an Injured Person

Chapter Three - Supplementary Information - "Nice to Know"
- General Anesthesia and the Subconscious Mind
- Maslow's Hierarchy of Needs
- Communication Styles
- The Stages of Grieving
- Language Patterns and Embedded Commands

Chapter Four - Integrating these Skills
- Review Exercises
- VAK Self-Audit

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About the Author:

Born in England and raised near Montreal, Brian Walsh was a journalist and broadcaster before joining a major international firm. For much of his thirty-year career he was involved in human resources, specifically staff training. While living in the Canadian Arctic, Brian served as a Justice of the Peace, and studied Neurolinguistic Programming (NLP) and anthropology. Those experiences and extensive international travel prepared him for working with other cultures. He was then transferred to China where he served as his company's General Manager.After his return to Canada, he elected early retirement to further his earlier interest in NLP and hypnotherapy. He returned to formal study, and within four years had achieved his PhD. His dissertation, which focused on accelerated learning techniques, inspired his passion and his bestselling book, Unleashing Your Brilliance. Brian is dedicated to personal growth and enrichment through his articles, webinars, workshops, and audio / video products. He has co-authored a self-help book with Jack Canfield and John Gray: 101 Great Ways to Improve Your Life. Brian is an NLP Master Practitioner, a Hypnotherapist, an EFT Practitioner, and an Acupuncture Detoxification Specialist. 

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