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A key to improving retention, boosting morale and increasing engagement is informal, day-to-day staff recognition not formal programs such as employee-of-the-month, service awards or corporate-wide awards, all of which can be cumbersome, time- consuming and expensive. What is most effective and meaningful for employees is high-value (to the recipient), low-cost (in terms of time, money and effort) staff recognition that comes from supervisors, managers and co-workers. The acronym GREAT reminds everyone that recognition must be Genuine and that the message of appreciation become stronger when recognition is also Relevant (to the organization s purpose and goals), Explicit (specifically describing what the recipient did), Appropriate (matching the recipient s recognition preferences) and Timely. Thanks! GREAT Job! is filled with lessons in staff recognition from some unlikely sources a political pundit, a plumber s mother, a primary school teacher, an employee on his first day on the job, a reluctant shopper, a computer-hugging executive, a graffiti artist and a well-loved dog named Kojak. The book includes at least 200 tools, tips and techniques that will enable readers to maximize the impact of staff recognition while minimizing their investment of time, money and effort.
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In his writing and presentations, Nelson Scott encourages managers and supervisors to provide frontline staff with the recognition they deserve and desire. He supplies his audiences with the tools, tips and techniques necessary to provide high-value, low-cost staff recognition. Since becoming a full-time consultant, speaker, trainer and facilitator in 1995, Nelson Scott has worked with clients who are committed to hiring the right people, developing and retaining productive staff, and strengthening relationships with customers. He sees his presentations and his writing as opportunities to remind audiences and readers of what they already know, and to challenge them to build on this knowledge to make the right hiring decisions, to recognize staff effectively and to provide exceptional customer service. Nelson s first career was as a teacher. He taught Grades 4 to 6, was the principal of an elementary school and, for 14 years, was an assistant superintendent. He has also taught business courses to college students.
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Book Description SEA Consulting, 2011. Condition: New. book. Seller Inventory # M0987793209