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For the past few decades, companies have turned more and more to outsourcing non-core activities in order to establish a competitive advantage. A growing trend in outsourcing is inside-outsourcing, where a supplier performs services inside a customer s physical location, working side by side with the customer s workforce. Many services fall into the inside-outsourcing category, such as groundskeeping, cleaning, light maintenance, logistics, small production support, IT, and administration. The proximity between the customer s workforce and the service provider adds a level of complexity to successful service delivery. As the trend towards outsourcing continues and particularly as inside-outsourcing grows both those who supply and those who buy desperately need to align on the larger, strategic business reasons and purpose for why a service is being outsourced. A company s ability to choose the right partners to outsource to, partners who have a tried and true model to navigate, has never been more important. The Outsourcing Conundrum provides an inside-outsourcing service provider (IOSP) with that model, a step-by-step path, to align the provision of services to a customer s purpose for outsourcing, and thus gain true, lasting competitive advantage by building strong partnerships with their customers.
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Damian Scallon is currently a consultant working and living in Cincinnati, Ohio. Prior to becoming a writer and consultant, he was the Vice President of Operations and Vice President of Human Resources at Robinson Solutions and at Voith Industrial Service, with responsibility for several hundred locations throughout Canada, USA, and Mexico. He has spent the last 40 years servicing the automotive industry and has witnessed and participated in the growth of inside-outsourcing.Review:
If you want to become an indispensable partner to your customers, read this book. If you want to become a strategic purchaser of inside-outsourcing services and align with a supplier that lives the purpose, process, and people principles outlined in Damian s playbook, share it with your team. The Outsourcing Conundrum is filled with real customer experiences, proven action steps, and especially, TRUTH. --Michael Fisher, Former CEO of Premier Manufacturing Support Services Currently, President & CEO, Cincinnati Children s Hospital Medical Center
The Outsourcing Conundrum is a refreshing guidebook to bringing value to your customers and building value in your organization. This is not an ivory-tower view of business, but written from the perspective of someone who has lived and learned from his experiences. Damian Scallon has created a great read and I highly recommend it! --Bob O Brien, Senior Partner, Endeavour Solutions Inc.
Mastering the 3 P s of Purpose, Process, and People should help any manager navigate the labyrinth of outsourcing work. Damian articulates the challenges and provides solutions for each of them with very usable ideas, stories, and tools. Anyone embarking on, or in the middle of, outsourcing would be well served to read and use these excellent ideas. --Dave Ulrich, Rensis Likert Professor of Business, University of Michigan; Partner, The RBL Group
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Book Description Milner and Associates Inc., 2015. Condition: New. Damian Scallon (illustrator). book. Seller Inventory # M0993855768
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Book Description Milner and Associates Inc., 2015. Paperback. Condition: New. 1. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0993855768n