The Trade Technician's Soft Skills Manual

4 avg rating
( 1 ratings by GoodReads )
 
9781111313814: The Trade Technician's Soft Skills Manual

Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging the reader. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL is written by Steve Coscia, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert.

"synopsis" may belong to another edition of this title.

About the Author:

Steve Coscia helps companies make more money through increased customer retention, up selling and reduced on-the-job-stress. Steve is the most widely published and quoted authorities in the customer service industry. He wrote the HVAC Customer Service Handbook along with a customer service college curriculum for trade school students, which is taught throughout the United States and Canada. Each year thousands of professionals benefit from Steve's seminars, speeches, e-learning, videos books and online newsletter. Steve conducted the customer service industry's first study of stress and the causes of stress along with the most common manifestations of post-stress behavior. This keen mastery of the physiological behavior differentiates him and it benefits his clients. Steve is that past president of the National Speakers Association's Mid-Atlantic Chapter. He resides in the Philadelphia area with his wife Veronica and their son, Michael. He ran the Marine Corps Marathon in 1991 and he ran the Philadelphia half-marathon five times. When is not writing or speaking, Steve enjoys motorcycles, bicycles and kayaking - he loves the outdoors. Go to www.coscia.com to learn about Steve's innovative customer service strategies.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Coscia, Steve
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Quantity Available: > 20
Seller
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2011. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # VD-9781111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 41.95
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

2.

Steve Coscia
Published by Cengage Learning, Inc
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Paperback Quantity Available: 1
Seller
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description Cengage Learning, Inc. Paperback. Book Condition: new. BRAND NEW, The Trade Technician's Soft Skills Manual, Steve Coscia, Learning to express yourself in a positive and professional way can be an art-form. "The Trade Technician's Soft Skills Manual" teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging your students. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. "The Trade Technician's Soft Skills Manual" is written by Steve Cosica, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert. Bookseller Inventory # B9781111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 43.58
Convert Currency

Add to Basket

Shipping: US$ 7.63
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Coscia, Steve
Published by Delmar Pub (2011)
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Paperback Quantity Available: 1
Seller
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description Delmar Pub, 2011. Paperback. Book Condition: Brand New. 1st edition. 128 pages. 9.69x7.44x0.79 inches. In Stock. Bookseller Inventory # z-1111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 43.78
Convert Currency

Add to Basket

Shipping: US$ 7.71
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Coscia, Steve
Published by Cengage Learning (2011)
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Cengage Learning, 2011. Paperback. Book Condition: New. book. Bookseller Inventory # 1111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 53.22
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Steve Coscia
Published by Delmar Cengage Learning (2011)
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Delmar Cengage Learning, 2011. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX1111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 56.49
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

6.

Coscia, Steve
Published by Cengage Learning (2011)
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Softcover Quantity Available: 1
Seller
Rating
[?]

Book Description Cengage Learning, 2011. Book Condition: New. Bookseller Inventory # TH9781111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 56.91
Convert Currency

Add to Basket

Shipping: US$ 6.05
From Germany to U.S.A.
Destination, Rates & Speeds

7.

Coscia, Steve
Published by Delmar Cengage Learning
ISBN 10: 1111313814 ISBN 13: 9781111313814
New PAPERBACK Quantity Available: 10
Seller
BarristerBooks
(Lawrence, KS, U.S.A.)
Rating
[?]

Book Description Delmar Cengage Learning. PAPERBACK. Book Condition: New. 1111313814 BRAND NEW W/FAST SHIPPING! This item is: The Trade Technician?s Soft Skills Manual, 1st Ed., by Steve Coscia; FORMAT: Bound Book; ISBN: 9781111313814. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO Addresses or outside the continental U.S. To avoid ordering the wrong item, please check your item's ISBN number!. Bookseller Inventory # C9781111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 71.27
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Coscia, Steve
Published by Cengage Learning (2011)
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Paperback Quantity Available: 1
Seller
Media Mall
(Fyshwick, ACT, Australia)
Rating
[?]

Book Description Cengage Learning, 2011. Paperback. Book Condition: New. 1. 14.6 x 22.22 cm. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Bookseller Inventory # MM-20968395

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 60.00
Convert Currency

Add to Basket

Shipping: US$ 11.90
From Australia to U.S.A.
Destination, Rates & Speeds

9.

Coscia, Steve
Published by Cengage Learning (2011)
ISBN 10: 1111313814 ISBN 13: 9781111313814
New Paperback Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Cengage Learning, 2011. Paperback. Book Condition: New. Bookseller Inventory # P111111313814

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 71.74
Convert Currency

Add to Basket

Shipping: US$ 2.99
Within U.S.A.
Destination, Rates & Speeds

10.

Coscia, Steve
Published by Cengage Learning
ISBN 10: 1111313814 ISBN 13: 9781111313814
New PAPERBACK Quantity Available: 5
Seller
BookResQ.
(West Valley City, UT, U.S.A.)
Rating
[?]

Book Description Cengage Learning. PAPERBACK. Book Condition: New. 1111313814 New! Sorry we don't offer expedited or international shipping on this item. -01x-. Bookseller Inventory # CEDG06032016KM5034

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 76.81
Convert Currency

Add to Basket

Shipping: US$ 3.97
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book