Business at the Speed of Now: Fire Up Your People, Thrill Your Customers, and Crush Your Competitors

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9781118054017: Business at the Speed of Now: Fire Up Your People, Thrill Your Customers, and Crush Your Competitors
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A technology-enabled management philosophy to accelerate yourorganization

Business at the Speed of Now delivers a new real-timemanagement philosophy and system to leaders looking for betterresults in today's constantly changing market. Companies thatinspire and equip employees and expect them to seize opportunitiesand solve problems in the now will enjoy a distinct competitiveadvantage in a world where speed matters most. Get systematicadvice on how to build an integrated and transparent managementsystem, enabled by cloud computing and internal social networks.Use this comprehensive guide to create a NOW organization whereeveryone boldly pursues every opportunity every time.

The vast majority of businesses cling to a THEN management modeland philosophy designed to prevent immediate action. In thispractical handbook, you'll learn how to apply technology to thethree essential types of work: Fundamentals (routine work thatconsumes 95 percent of all resources), Breakthroughs (initiativesthat can change the game), and Problems (daily challenges andcrises that occur in all organizations).

  • Provides a wealth of real-world examples, assessments, tools,guidelines, and checklists that enable readers to apply theconcepts immediately
  • Offers practical tools for building accountability andtransparency into every position, thereby eliminating the looseends that so often cause business execution to stumble
  • Presents the groundbreaking insights of John Bernard, an experton management theory and practice, the use of social media insidethe organization, and the modern workforce, whose company, MassIngenuity, consults around the world and develops Web-based toolsto support real-time management

Set your organization free from the old THEN management waysthat no longer get the results you need. Adopt the new NOWmanagement thinking and the state-of-the-art tools that will getyour organization doing business at the speed of now.

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Praise for Business at the Speed of Now

"Practical. Useful. Inspiring. Managers and leaders who want toengage the hearts and minds of every employee will find all thetools they need in the pages of Business at the Speed ofNow."

—Marshall Goldsmith, author of the New York Timesbestsellers Mojo and What Got You Here Won't Get YouThere

"Mr. Bernard's book achieves a critical first by showing howsocial media and cloud computing are resetting customerexpectations. Then he makes clear why competitive pressures demandthat management apply process thinking to management itself inorder to ensure everything is in place for employees to meetcustomer needs in real time."

—Richard Walje, President and CEO, Rocky Mountain Power, adivision of PacifiCorp

"Our citizens demand transparency and accountability. Governmentmust achieve outcomes that matter. Business at the Speed ofNow is more than thought provoking, it provides answers everyleader needs to understand."

—Michael J. Jordan, Chief Operating Officer, State ofOregon

"This book connects dots from the past, present, and future,simplifying complex issues that can appear daunting to today'sleaders. Bernard's GPS for navigating today's fast-changingbusiness environment reveals the principles and practices leadersshould keep and those they should leave behind to create highlycompetitive organizations where people fully engage their heartsand minds. Compelling stories and pragmatic tools in every chapterhelp readers apply those insights immediately."

—Teresa Roche, Chief Learning Officer, AgilentTechnologies

"Bernard brilliantly tackles the issues of speed and turnaroundthat everyone struggles with today. Using engaging stories, newthinking about creating a responsive organization, and case studiesthat drive the point home, Bernard lays out a game plan forsuccess. If you want to discover the keys to creating a responsiveorganization that provides customer solutions in 'real time,' youneed to read this book."

—Roger Connors and Tom Smith, authors of the New YorkTimes bestsellers The Oz Principle, Change theCulture, Change the Game, and How Did That Happen?

"Required reading for any business owner or manager who wants togrow and profit in the now!"

—Gene Marks, President, The Marks Group, and New YorkTimes columnist

From the Inside Flap:

At the start of the twenty-first century, we've witnessed a shift to a mass customization-driven economy, leaving behind a century focused on mass production. Customers have come to expect immediate and tailor-made responses to their needs, and the businesses that fail to deliver quickly fall behind. How fast does your business move? Are you doing business at the speed of NOW or trailing the pack at the speed of THEN?

Business at the Speed of Now outlines principles and practices that forward-thinking managers can use to enhance customer experience, reduce costs, and drive growth. Three major game changers have accelerated business today. Social media creates vast powerful communities by instantly connecting people inside and outside an organization. Cloud computing provides workers access to the resources they need to resolve issues the moment they arise. And the Millennial mindset demands that it all happens now. Business at the Speed of Now presents systematic advice on how to build an integrated, engaging, and transparent management system, enabled by cloud computing and internal social networks.

Use this comprehensive guide to create a NOW organization where everyone boldly pursues every opportunity every time. Through more than sixty real-world stories of success and failure, this book:

  • Demonstrates how to achieve the three goals of the NOW management system: eliminate fear, reduce variation in everything you do, and rapidly overcome constraints that inhibit progress
  • Applies speed-enabling technology to the three essential types of work: Fundamentals (routine work that consumes 95 percent of all resources), Breakthroughs (initiatives that can change the game), and Problems (daily challenges and crises that occur in all organizations)
  • Provides a wealth of real-world examples, assessments, tools, guidelines, and checklists that enable readers to apply the concepts immediately
  • Offers practical tools for building account ability and transparency into every position, thereby eliminating the loose ends that so often cause business execution to stumble

Set your organization free from the old THEN management ways that no longer get the results you need. Adopt the new NOW management thinking and the state-of-the-art tools that will get your organization doing business at the speed of now.

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