Written by best-selling PC repair author and educator Jean Andrews, the seventh edition of A+ Guide to Managing and Maintaining Your PC maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. At the same time, it prepares readers to successfully pass the A+ 220-701 and 220-702 exams. The new edition is formatted to support any learning style and course format, featuring an essentials-to-practical organization within each chapter. Tabs distinguishing exam content provide easy reference. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.
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Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
1. Working Inside a Computer and Hardware Maintenance. 2. Introduction to Windows Operating Systems. 3 All About Motherboards. 4. Supporting Processors and Memory 5. Supporting Hard Drives. 6. Installing Windows. 7. Installing and Supporting I/O and Storage Devices. 8. Satisfying Customer Needs. 9. Maintaining Windows. 10. Optimizing Windows. 11. Troubleshooting Windows and Applications. 12. Troubleshoting Hardware at Startup. 13. Troubleshooting Windows Startup. 14. Connecting to and Setting up a Network. 15. Networking Types, Devices, and Cables. 16. Windows Resources on a Network. 17. Security Strategies. 18. Supporting Laptops. 19. Mobile Devices and Client-side Virtualization. 20. Supporting Printers. Appendix A: History of Operating Systems. Appendix B: Windows Vista. Appendix C: Windows XP. Appendix D: Creating a Standard Image. Appendix E: Keystroke Shortcuts in Windows. Appendix F: CompTIA A+ Acronyms.
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