The Service Consultant: Principles of Service Management and Ownership

0 avg rating
( 0 ratings by Goodreads )
 
9781133612353: The Service Consultant: Principles of Service Management and Ownership
View all copies of this ISBN edition:
 
 

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

"synopsis" may belong to another edition of this title.

About the Author:

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Review:

PART I: SERVICE FACILITIES AND THE SERVICE CONSULTANT. 1. Types of Automotive Service Facilities, Professional Credentials, and Profit. 2. The Role of the Service Consultant, Parts Specialist, and Warranty Administrator. 3. The Team Approach: Business Operations and Repair Order Tracking. 4. Computerized Shop Management Systems. 5. Checking Vehicle and Customer Records. 6. Working with Warranties, Service Contracts, Service Bulletins, and Campaigns/Recalls. PART II: COMMUNICATIONS: CUSTOMER RELATIONS. 7. Electronic Communications, Websites, and Social Networks. 8. Personal Communication: From the Greeting to the Presentation of the Invoice. 9. Working Out Service Details with Customers. 10. Prioritizing Repair Needs. 11. Closing a Sale. PART III: COMMUNICATION: CUSTOMER DELIVERY AND FOLLOW UP. 12. Writing for the Technician. 13. Workflow and Efficient Shop Operations. 14. Customer Relations: Sales, Follow-Ups, and Promotions. PART IV: COMMUNICATION: CUSTOMER DELIVERY AND FOLLOW UP. 15. Assistant Service Manager Duties. 16. A positive Work Environment for Efficient Business Performance. 17. Analysis of Shop Operations and Business Performance. 18. Service Facility Business Start Up and Ownership. Appendix ASE (C1) Task List: Service Consultant. Glossary. Index.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Garner Gamer, Garner Gamer
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Quantity Available: 1
Seller:
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Condition: New. Seller Inventory # 16693188-n

More information about this seller | Contact this seller

Buy New
US$ 89.66
Convert Currency

Add to Basket

Shipping: US$ 2.99
Within U.S.A.
Destination, Rates & Speeds

2.

C. Garner
Published by Cengage Learning, Inc, United States (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 1
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description Cengage Learning, Inc, United States, 2013. Hardback. Condition: New. 2nd edition. Language: English . Brand New Book. Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. Seller Inventory # AAQ9781133612353

More information about this seller | Contact this seller

Buy New
US$ 104.91
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

C. Garner
Published by Cengage Learning, Inc, United States (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 1
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Cengage Learning, Inc, United States, 2013. Hardback. Condition: New. 2nd edition. Language: English . Brand New Book. Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. Seller Inventory # AAQ9781133612353

More information about this seller | Contact this seller

Buy New
US$ 112.03
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Garner, Ronald A; Garner, C. William
Published by Cengage Learning (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Cengage Learning, 2013. Hardcover. Condition: New. Seller Inventory # DADAX1133612350

More information about this seller | Contact this seller

Buy New
US$ 122.10
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds

5.

C. Garner
Published by Cengage Learning, Inc, United States (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 10
Seller:
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description Cengage Learning, Inc, United States, 2013. Hardback. Condition: New. 2nd edition. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. Seller Inventory # BTE9781133612353

More information about this seller | Contact this seller

Buy New
US$ 132.83
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Garner, Ronald A
Published by Delmar Cengage Learning
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 1
Seller:
Ohmsoft LLC
(Lake Forest, IL, U.S.A.)
Rating
[?]

Book Description Delmar Cengage Learning. Condition: New. Hardcover. Worldwide shipping. FREE fast shipping inside USA (express 2-3 day delivery also available). Tracking service included. Ships from United States of America. Seller Inventory # 1133612350

More information about this seller | Contact this seller

Buy New
US$ 140.44
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Garner, Ronald A; Garner, C. William
Published by Delmar Cengage Learning
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 3
Seller:
BarristerBooks
(Lawrence, KS, U.S.A.)
Rating
[?]

Book Description Delmar Cengage Learning. Hardcover. Condition: New. 1133612350 BRAND NEW W/FAST SHIPPING! This item is: The Service ConsultantPrinciples of Service Management and Ownership, 2nd Ed., by Ronald A. Garner C. William Garner; FORMAT: Bound Book; ISBN: 9781133612353. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO Addresses or outside the continental U.S. To avoid ordering the wrong item, please check your item's ISBN number!. Seller Inventory # C9781133612353

More information about this seller | Contact this seller

Buy New
US$ 150.95
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Garner, Ronald A, Garner, C. William
Published by Delmar Cengage Learning (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Delmar Cengage Learning, 2013. Hardcover. Condition: New. Never used!. Seller Inventory # P111133612350

More information about this seller | Contact this seller

Buy New
US$ 149.97
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

9.

Ronald A Garner; C. William Garner
Published by Delmar Cengage Learning (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: > 20
Seller:
Palexbooks
(Sanford, NC, U.S.A.)
Rating
[?]

Book Description Delmar Cengage Learning, 2013. Condition: New. Brand new! Please provide a physical shipping address. Seller Inventory # 9781133612353

More information about this seller | Contact this seller

Buy New
US$ 179.93
Convert Currency

Add to Basket

Shipping: US$ 3.00
Within U.S.A.
Destination, Rates & Speeds

10.

C. Garner
Published by Delmar Cengage Learning (2013)
ISBN 10: 1133612350 ISBN 13: 9781133612353
New Hardcover Quantity Available: 5
Seller:
Rating
[?]

Book Description Delmar Cengage Learning, 2013. Condition: New. Seller Inventory # TV9781133612353

More information about this seller | Contact this seller

Buy New
US$ 188.20
Convert Currency

Add to Basket

Shipping: US$ 3.71
From Germany to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book