Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity

4 avg rating
( 2 ratings by Goodreads )
 
9781137395498: Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity

Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term.

"synopsis" may belong to another edition of this title.

About the Author:

Sandra Vandermerwe is a best-selling author who has worked as a consultant alongside senior management and boards for a range of private public and NGO enterprises in the field of customer centric transformation more recently specializing in emerging market innovation. Her ideas and methodologies have been implemented widely by enterprises globally.

Her academic work is based on application driven research and collaboration with well-known thinkers and practitioners and has been published by leading academic journals. Her cases have won several awards two of which were cited in 2013 by the European Case Clearing House as among the top 40 best sellers in its 40 year history. Sandra has been a key note speaker at global conferences and at a variety of senior executive development programs at business schools around the globe.

From 1996 to 2006, she had a chair at Imperial College Business School, University of London in the UK and for a decade prior to that, was a Professor at IMD Lausanne Switzerland. Currently she is an Extraordinary Professor at Gordon Institute of Business Studies (GIBS), University of Pretoria, South Africa, an Associate Fellow at Imperial College Business School London an Adjunct Professor at European School of Management and Technology (ESMT) Germany and a Senior Associate with Deloitte Consulting.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Vandermerwe, Sandra
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Quantity Available: 1
Seller
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # 20723247-n

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 32.07
Convert Currency

Add to Basket

Shipping: US$ 2.64
Within U.S.A.
Destination, Rates & Speeds

2.

Sandra Vandermerwe
Published by Palgrave MacMillan, United Kingdom (2014)
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Hardcover Quantity Available: 10
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Palgrave MacMillan, United Kingdom, 2014. Hardback. Book Condition: New. 2nd ed.. Language: English . Brand New Book. Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don t know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term. Bookseller Inventory # SPR9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 34.72
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Sandra Vandermerwe
Published by Palgrave MacMillan, United Kingdom (2014)
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Hardcover Quantity Available: 10
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Palgrave MacMillan, United Kingdom, 2014. Hardback. Book Condition: New. 2nd ed.. Language: English . Brand New Book. Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don t know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term. Bookseller Inventory # SPR9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 36.11
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

S. Vandermerwe
Published by Palgrave Macmillan UK 2014-03-12, Basingstoke, Hampshire (2014)
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Hardcover Quantity Available: > 20
Seller
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description Palgrave Macmillan UK 2014-03-12, Basingstoke, Hampshire, 2014. hardback. Book Condition: New. Bookseller Inventory # 9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 36.13
Convert Currency

Add to Basket

Shipping: US$ 3.90
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Sandra Vandermerwe
Published by Palgrave Macmillan
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Hardcover Quantity Available: 1
Seller
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description Palgrave Macmillan. Hardback. Book Condition: new. BRAND NEW, Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity, Sandra Vandermerwe, Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term. Bookseller Inventory # B9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 32.57
Convert Currency

Add to Basket

Shipping: US$ 9.03
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Vandermerwe, Sandra
Published by Palgrave Macmillan
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Hardcover Quantity Available: 1
Seller
Kennys Bookstore
(Olney, MD, U.S.A.)
Rating
[?]

Book Description Palgrave Macmillan. Book Condition: New. Thoroughly revised new edition of Breaking Through. This book explains the importance of customer centricity to any customer-driven business and outlines how to implement it step-by-step Num Pages: 310 pages, 21 diagrames, 9 black & white tables, 6 figures. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 240 x 157 x 22. Weight in Grams: 612. . 2014. 2nd Edition. Hardcover. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 41.94
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Vandermerwe, Sandra
Published by Palgrave Macmillan (2014)
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Hardcover Quantity Available: 1
Rating
[?]

Book Description Palgrave Macmillan, 2014. Book Condition: New. Thoroughly revised new edition of Breaking Through. This book explains the importance of customer centricity to any customer-driven business and outlines how to implement it step-by-step Num Pages: 310 pages, 21 diagrames, 9 black & white tables, 6 figures. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 240 x 157 x 22. Weight in Grams: 612. . 2014. 2nd Edition. Hardcover. . . . . . Bookseller Inventory # V9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 42.49
Convert Currency

Add to Basket

Shipping: FREE
From Ireland to U.S.A.
Destination, Rates & Speeds

8.

Vandermerwe, S.
Published by Palgrave Macmillan (2014)
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Quantity Available: > 20
Seller
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description Palgrave Macmillan, 2014. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 38.63
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

9.

S. Vandermerwe
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Quantity Available: 1
Seller
BWB
(Valley Stream, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Depending on your location, this item may ship from the US or UK. Bookseller Inventory # 97811373954980000000

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 43.45
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

S. Vandermerwe
ISBN 10: 1137395494 ISBN 13: 9781137395498
New Quantity Available: > 20
Print on Demand
Seller
BWB
(Valley Stream, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: New. This item is Print on Demand - Depending on your location, this item may ship from the US or UK. Bookseller Inventory # POD_9781137395498

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 43.53
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book