Crucial Conversations: Tools For Talking When Stakes Are High, 2Nd Edition

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9781259005213: Crucial Conversations: Tools For Talking When Stakes Are High, 2Nd Edition

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.

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Book Description McGraw Hill Education, 2011. Softcover. Book Condition: New. 2nd edition. The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive Contents: Chapter 1: What`s a Crucial Conversation? And Who Cares? Chapter 2: Mastering Crucial Conversations The Power of Dialogue Chapter 3: Start with Heart How to Stay Focused on What You Really Want Chapter 4: Learn to Look How to Notice When Safety Is at Risk Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything Chapter 6: Master My Stories How to Stay in Dialogue When You`re Angry, Scared, or Hurt Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively Chapter 8: Explore Others` Paths How to Listen When Others Blow Up or Clam Up Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results Chapter 10: Yeah, But Advice for Tough Cases Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I`ve Learned About Crucial Conversations in the Past Ten Years Printed Pages: 0. Bookseller Inventory # 87273

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