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It becomes very difficult for a fresher to get the exact significance and use of siebel crm in industries. Siebel crm 8. 1 is thus designed to meet the needs of those professionals who are planning to start their career with siebel crm. The first part of the book is dedicatedto the discussion on crm, covering brief discussions on almost all the major aspects of crm. The next three parts are entirely dedicated to siebel crm applications andtools. The discussion starts first with the introduction to siebel enterprise applications, moves through siebel ebusiness applications, siebel tools', siebel configuration and ends up with implementing siebel projects at organization level. This book is equipped with a sample project to make readers acquainted with actual project scenarios, along with interesting practice questions to challenge their siebel crm skills. Also, readers will be guided to install siebel crm environment, which, along with working as a reference environment, will help them to do practice at their home. This book is meant for aspiring siebel crm professionals. Seasoned professionals would also find this book useful.
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