The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care - Hardcover

Cabral, Joseph; Lee, Thomas H.; Wright, Martin

Hardcover

ISBN 10: 1260461297 ISBN 13: 9781260461299

Publisher: McGraw Hill, 2019

Synopsis

From the top experts on healthcare workforce engagement comes a vital road map to reduce the alarmingly high―and fast-growing―rate of staff burnout and to transform care.

More than half of U.S. physicians and 40 percent of nurses experience one or more symptoms of burnout. This crisis poses a serious threat to our health systems, impacting not only the well-being of the caregiving workforce but also that of their patients.

Written by a team of thought leaders with deep expertise in healthcare workforce engagement and cultural development, The Engaged Caregiver shows leaders, managers, and front-line providers how to:

·Recognize the early signs of burnout and turn it around

·Address staff more effectively to keep them engaged

·Build strong, reliable teams with a real sense of purpose

·Map their organization’s core values and get everyone on board

·Create a positive culture that’s cohesive, inclusive, and resilient

·Develop highly effective leadership and organizational systems

·Hire, engage, and manage talent strategically―and successfully

·Promote diversity, equity, and inclusion in the workplace

·Leverage data to drive improvements throughout the organization

In this wide-ranging guide, healthcare professionals will learn how to identify, diagnose, address, and overcome caregiver burnout on a personal level, as well as measure, develop, and implement strategies that improve the entire workplace culture. The Engaged Caregiver provides an actionable plan for creating a resilient work culture that empowers caregivers and gives them the support they need to fulfill the patient promise with every care experience, every day.

About this title

From the Publisher:

Joseph Cabral is Chief Human Resources Officer (CHRO) and President of Workforce Solutions at Press Ganey. Prior to this, he held CHRO positions at Partners HealthCare, Cleveland Clinic, and Northwell Health. He has held HR leadership roles at NewYork–Presbyterian Hospital and Boston Children’s Hospital. 

Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, where he is responsible for developing clinical and operational strategies to measure and improve the patient experience. An internist and cardiologist, he continues to practice primary care at Brigham and Women’s Hospital in Boston. He is the author of An Epidemic of Empathy in Healthcare.

Martin Wright is a Partner in Press Ganey’s Transformational Advisory Services group focused on the caregiver experience, including safety culture and employee and physician engagement. Prior to this, he was VP of Engagement Services at Avatar Solutions, where he spearheaded strategic planning, solution development, client engagements, and team leadership.

                                                                                                                                                                                    

From the Back Cover:

“This book is a special treat. You will be enlightened, informed, and inspired. An astute melding of theory and practice that is grounded in reality by expert practitioners. A major contribution and a must-read for all who are committed to enhancing organizational performance.”
—Michael J. Dowling, CEO, Northwell Health

“A deeply wise and actionable approach for any health system looking to make improvements in safety, quality, and patient experience. The research and case studies provide a practical how-to guide for making an impact on the employee experience, and by extension, the patient experience. Absolutely essential reading.” 
—Heather Brace, SVP and Chief People Officer, Intermountain Healthcare

“Building an engaged workforce is a journey. The Engaged Caregiver provides practical advice and key insights on how to develop and promote a transformational organizational culture and cultivate a caring environment for colleagues, caregivers, and patients alike.”
—Tracy Church, EVP and Chief Administrative Officer, Hartford HealthCare 

“If you believe, as I do, that an organization is ultimately a human community, then nothing can be more important than the transformation of workplace elements—culture, experience, and quality. This book is indispensable for HR leaders looking to cultivate an adaptive approach toward executing their strategies.”
—Jim Dunn, PhD, EVP and System CHRO, Atrium Health

“At long last, a book that makes the compelling case of connecting workforce culture and engagement to patient-centered outcomes. Through detailed stories and strategies, the authors state what so many of us miss: Healthcare systems operate most effectively when the entire workforce is engaged, inclusive, and caring. The Engaged Caregiver is an invaluable resource, whether your healthcare system already has a high-performing culture or is working to achieve that goal.”
—Dani Monroe, Chief Diversity, Inclusion, and Equity Officer, Partners HealthCare, and author of Untapped Talent

“The Engaged Caregiver identifies the critical steps that leaders need to take to make the engagement of those who care for our patients the highest strategic priority. It also illuminates how to begin developing effective leadership now and for the future. Much food not only for thought but for action.”
—Deb Hicks, SVP and Chief People and Culture Officer, Dana-Farber Cancer Institute

“The healthcare industry is behind other industries in the critical area of employee engagement and culture, but it is rapidly catching up. The Engaged Caregiver should be read by every healthcare organization leader because it digs deep into the causes and challenges of a disengaged workforce while laying out a comprehensive and detailed plan to improve engagement and culture and, as a consequence of that, the employee experience. That, in turn, can mobilize the entire organization to improve the patient experience as a whole.” 
—Alfredo Cabrera, System SVP and CHRO, Montefiore Medical Center

 “This book highlights why we as healthcare leaders need to focus on the overall experience, care, and well-being of our caregivers. Engaging, practical, and well-written, The Engaged Caregiver is a crucial resource that addresses one of healthcare’s most pressing issues.”
—Linda McHugh, CHRO, Cleveland Clinic

“Loaded with insights for healthcare leaders interested in building a highly engaged, performance-driven workforce, The Engaged Caregiver offers real-world examples and strategies that highlight the critical role an engaged workforce plays in driving safety, quality, and improved patient experience.”
—Reggie Stover, Senior Executive and CHRO, Boston Children’s Hospital

“Despite increasing challenges and growing complexity in healthcare, this book makes it clear that this is a people industry and people are an organization’s greatest asset. The authors offer thoughtful, inclusive, and transformative concepts and tools to empower leaders to develop critical strategies and take action. Together, these concepts will enable any organization to cultivate and sustain a highly engaged workforce capable of delivering truly exceptional care.”
—Joseph Moscola, SVP and Chief People Officer, Northwell Health

About this edition

• Publisher: McGraw Hill
• Publication date: 2019
• ISBN 10: 1260461297
• ISBN 13: 9781260461299
• Binding: Hardcover
• Edition number: 1
• Number of pages: 288