Items related to Services Management: Pearson New International Edition
Synopsis
This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts — operations, marketing and human resources — all of which are capable of being effectively incorporated into all hospitality operations. The book’s focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today — including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial — in selling services, hospitality enterprises are ‘selling’ personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book — ones that have proven so effective in other service sectors.
"synopsis" may belong to another edition of this title.
- PublisherPearson
- Publication date2013
- ISBN 10 1292042915
- ISBN 13 9781292042916
- BindingPaperback
- LanguageEnglish
- Number of pages384
Buy New
View this item
US$ 140.51
Shipping:
US$ 13.38
From United Kingdom to U.S.A.
Search results for Services Management: Pearson New International Edition
Seller Image
Services Management: Pearson New International Edition
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # wbb0024969355
Quantity: 1 available
Stock Image
Services Management: Pearson New International Edition
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-G-022-02237
Quantity: 1 available
Stock Image
Services Management: Pearson New International Edition
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Brand New. 1st edition. 384 pages. 10.79x8.43x0.55 inches. In Stock. Seller Inventory # zk1292042915
Quantity: 1 available