Five Star Service: How to deliver exceptional customer service (3rd Edition)

4 avg rating
( 8 ratings by Goodreads )
 
9781292100203: Five Star Service: How to deliver exceptional customer service (3rd Edition)
View all copies of this ISBN edition:
 
 

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

"synopsis" may belong to another edition of this title.

From the Back Cover:

 

 ‘Michael Heppell is the ultimate service guru.’

  Jonathan Raggett, MD Red Carnation Hotels & Hotelier of the Year

 

‘At Boodles customer service is everything. This book is compulsive and compulsory reading for our staff.’
Michael Wainwright, Managing Director, Boodles

 

‘Michael Heppell has such an authentic and effective voice in teaching people to improve lives by providing richer service. He is clear, convincing, and completely on your side at every step along the way.’

Danny Meyer, CEO, Union Square Hospitality Group and author, Setting the Table

 

 

Create those magic moments that will get you noticed, remembered, referred and reviewed.

 

Tens of thousands of individuals and companies across the world are already using Michael Heppell’s high impact, low investment tips and tricks to get their customers raving about their service and coming back for more.

 

Nail the competitive edge that will knock out your customers and make your business stand out from the crowd. Watch as your positive reviews, rankings and reputation skyrocket. Discover how, with even the smallest of budgets you can:

  • Delight your customers every time and keep them coming back
  • Win ever more customers without spending a fortune
  • Get repeat orders and referrals from everyone you encounter
  • Boost your profile, ranking and star-rating on online review sites
  • Convert more enquiries into cash

 

In this third edition you’ll find over a dozen of Michael’s brand new, best-ever techniques as well as all the winning strategies and case studies that have already made this one of the UK’s most in-demand guides to first-class customer service.

 

5 Star Service is what every business needs to succeed. This easy to read and even easier to use guide will show you how you can do it – brilliantly!

About the Author:

Michael Heppell is one of the UK’s top motivational trainers. His programmes on Brilliance and 5-Star Service have been attended by tens of thousands of individuals and used by many hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 24.99
US$ 15.25

Convert currency

Shipping: FREE
From United Kingdom to U.S.A.

Destination, rates & speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Michael Heppell
Published by Pearson Education Limited, United Kingdom (2015)
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Paperback Quantity Available: 1
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education Limited, United Kingdom, 2015. Paperback. Condition: New. 3rd New edition. Language: English . Brand New Book. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it s not half as difficult or time consuming to achieve as you might think!. Seller Inventory # AAZ9781292100203

More information about this seller | Contact this seller

Buy New
US$ 15.25
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

2.

Heppell Michael, Heppell Michael
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Quantity Available: 5
Seller:
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Condition: New. Seller Inventory # 23785640-n

More information about this seller | Contact this seller

Buy New
US$ 12.62
Convert currency

Add to Basket

Shipping: US$ 2.64
Within U.S.A.
Destination, rates & speeds

3.

Michael Heppell
Published by Pearson Education Limited, United Kingdom (2015)
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Paperback Quantity Available: 1
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education Limited, United Kingdom, 2015. Paperback. Condition: New. 3rd New edition. Language: English . Brand New Book. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it s not half as difficult or time consuming to achieve as you might think!. Seller Inventory # AAZ9781292100203

More information about this seller | Contact this seller

Buy New
US$ 15.54
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Michael Heppell
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Quantity Available: 3
Seller:
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Rating
[?]

Book Description Condition: New. Bookseller Inventory # ST1292100206. Seller Inventory # ST1292100206

More information about this seller | Contact this seller

Buy New
US$ 18.32
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

5.

Heppell, Michael
Published by Prentice Hall
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Quantity Available: > 20
Seller:
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Condition: New. Brand New. Seller Inventory # 1292100206

More information about this seller | Contact this seller

Buy New
US$ 14.82
Convert currency

Add to Basket

Shipping: US$ 3.60
Within U.S.A.
Destination, rates & speeds

6.

Heppell, Michael
Published by Pearson (2015)
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Paperback Quantity Available: 3
Seller:
The Monster Bookshop
(Fleckney, United Kingdom)
Rating
[?]

Book Description Pearson, 2015. Paperback. Condition: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. Seller Inventory # mon0001662065

More information about this seller | Contact this seller

Buy New
US$ 13.46
Convert currency

Add to Basket

Shipping: US$ 5.25
From United Kingdom to U.S.A.
Destination, rates & speeds

7.

Michael Heppell
Published by Pearson Education Limited (2015)
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Softcover Quantity Available: 1
Seller:
Rating
[?]

Book Description Pearson Education Limited, 2015. Condition: New. Seller Inventory # EH9781292100203

More information about this seller | Contact this seller

Buy New
US$ 15.50
Convert currency

Add to Basket

Shipping: US$ 3.23
From Germany to U.S.A.
Destination, rates & speeds

8.

Michael Heppell
Published by Pearson Education Limited
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Paperback Quantity Available: 4
Seller:
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description Pearson Education Limited. Paperback. Condition: New. New copy - Usually dispatched within 2 working days. Seller Inventory # B9781292100203

More information about this seller | Contact this seller

Buy New
US$ 10.19
Convert currency

Add to Basket

Shipping: US$ 9.12
From United Kingdom to U.S.A.
Destination, rates & speeds

9.

Michael Heppell
Published by Pearson Business (2015)
ISBN 10: 1292100206 ISBN 13: 9781292100203
New Softcover Quantity Available: 4
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description Pearson Business, 2015. Condition: New. book. Seller Inventory # ria9781292100203_rkm

More information about this seller | Contact this seller

Buy New
US$ 14.41
Convert currency

Add to Basket

Shipping: US$ 5.09
From United Kingdom to U.S.A.
Destination, rates & speeds

10.

Michael Heppell (contributions)
Published by Pearson Education UK 2015-09-17, Harlow, United Kingdom |New York (2015)
ISBN 10: 1292100206 ISBN 13: 9781292100203
New paperback Quantity Available: 1
Seller:
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description Pearson Education UK 2015-09-17, Harlow, United Kingdom |New York, 2015. paperback. Condition: New. Seller Inventory # 9781292100203

More information about this seller | Contact this seller

Buy New
US$ 14.33
Convert currency

Add to Basket

Shipping: US$ 7.89
From United Kingdom to U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book