Pretending You Care: The Retail Employee Handbook - Softcover

Feuti, Norman

  • 4.22 out of 5 stars
    317 ratings by Goodreads
 
9781401308902: Pretending You Care: The Retail Employee Handbook
Softcover
ISBN 10: 1401308902 ISBN 13: 9781401308902
Publisher: Hyperion, 2007

Synopsis

Ah, retail. It has lured in the best of us with promises of employee discounts (a sham), the "fun" of working with people (not so much), and flexible hours (don't make me laugh).

What we got instead: cranky customers, sadistic managers, idiotic coworkers, and, oh yeah, the hell that is doing inventory.

But there are ways to lessen the pain, and this retail handbook will show you how. Inside you'll learn how to handle the crazies (both customers and coworkers), feign product knowledge, and make the best of working the register, all the while, of course, pretending you care. This book takes years of retail experience and condenses it into a guide that is as funny as it is useful.

If you work in retail now, have done so in the past, or plan to do so in the future: this is the book for you.

"synopsis" may belong to another edition of this title.

About the Author

Norm Feuti is a Massachusetts-based cartoonist and, with 15 years experience as a department store manager, a retail veteran. He has worked in stores such as Bostonian Shoes, Learningsmith, and Michael's Arts and Crafts. His comic strip "Retail," on which the book is based, is syndicated by King Features and featured in 20 newspapers nationwide.

"About this title" may belong to another edition of this title.

Publisher
Hyperion
Publication date
2007
Language
English
ISBN 10 
1401308902
ISBN 13 
9781401308902
Binding
Paperback
Number of pages
298
Rating
  • 4.22 out of 5 stars
    317 ratings by Goodreads