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While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily "shift gears" to make these tools a part of the company culture.
"synopsis" may belong to another edition of this title.
James DePillo is currently the Director of Quality at Smith Transport and has been Management Representative for Quality for two mid-sized TL carriers. He has 18 years of experience within the transportation and logistics field and has assisted 4 organizations in developing and implementing ISO registered quality systems. James is an ASQ Certified Quality Manager, is formally trained as a QMS Lead Auditor, is a Six-Sigma Green Belt, holds a B.S. in Marketing, and a M.S. in Logistics from the Pennsylvania State University and is currently in the Ph.D. program at The Pennsylvania State University studying Work Force Education and Organization Development.Review:
"I'd go so far as to call 'Shifting Gears' required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly laid out, in accessible language, by authors who truly understand the unique challenges that trucking presents" -- Rolf Lockwood, Editorial Director, Today's Trucking Magazine
"It's real world and very compatible with our thinking in the industry. Formalizing our quality system using these management principles definitely helped us become more profitable" -- Greg Brown, President, B.R. Williams Trucking
"Shifting Gears really opens up your eyes to the application and benefits of ISO 9000 in trucking" -- Dan Doran, President, Ace Doran Hauling & Rigging Company
"The quality management principles in this book really do work. We realized substantial gains in improving driver retention using these principles" -- Norm Sneyd, President, Highland Transport
"If a trucking company wants to improve it's operation by using best practices and principles, then this book is a must. It should be required reading for anyone who wants to operate efficiently and safely in a world class economy that requires a certain management understanding and special skills" -- Jim Runk, President & CEO, Pennsylvania Motor Truck Association
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Book Description Cengage Learning, 2004. Hardcover. Condition: New. Never used!. Seller Inventory # P111401850073
Book Description Cengage Learning. Hardcover. Condition: New. 1401850073 New Condition. Seller Inventory # NEW7.3096964