While Phillips entertaining humor has enamored the national media for years, her expertise centers upon consumer issues and resolutions. She communicates an additional premise: the most successful companies realize that a happy and enthusiastic staff makes for happy and contented customers.
"synopsis" may belong to another edition of this title.
Ellen Phillips is a retired English and speech arts teacher. Also, as a professional storyteller, Phillips credits her 'tale-telling,' as well as her natural theatrical flair, for the creative and humorous touches found within her books. She attributes her consumer zeal, assertiveness, and tenacity to her early battles to overcome crippling polio and nephritis. However, Phillips maintains that she owes her tenderness, compassion, and concern for the underdog to her family and, most especially, to her grandchildren. She credits her husband, Bruce, for his patience and stamina in putting up with her complaining nature.
"About this title" may belong to another edition of this title.
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