Operational Decision-Making in High-Hazard Organizations: Drawing a Line in the Sand

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9781409423843: Operational Decision-Making in High-Hazard Organizations: Drawing a Line in the Sand

This book describes research on safety-related decision-making by operations supervisory personnel in three different high-hazard industries, and features a case study illustrating each: a chemical plant, a nuclear power station and an air-navigation service provider.A large body of research about industrial decision-making already exists, but the focus is almost invariably control-room operators, field staff and other frontline personnel. Another large body of research about managerial decision-making covers strategic issues. The focus of this research is quite different and unique: those who supervise the frontline personnel and essentially provide the organizational link between senior management and minute-by-minute system operations.

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About the Author:

Dr. Jan Hayes has worked for 25 years within safety and risk management. Her project experience covers a range of industries including offshore oil and gas, onshore petrochemicals, gas pipelines, mining, manufacturing and transportation (including air traffic control). She has worked as a consultant for operational sites, major projects and regulators. Jan began her career in 1983 in oil and gas process plant operations, and then moved to detailed design. She was involved in the initial Australian oil industry response to the Piper Alpha incident in 1988 and has been working almost exclusively in industrial safety since then. Jan was a director and part owner of Qest Consulting Pty Ltd (one of Australia's best known industrial risk and safety consultancies) between 1991 and 2004. Holding a number of operational roles, she managed up to 50 staff and was personally responsible for projects ranging from technical safety studies (such as safety cases, HAZOP studies, QRAs and reliability studies) to organisational psychology reviews and human factors studies. Jan completed her Ph.D. on operational decision-making with Professor Andrew Hopkins at the Australian National University (ANU), having previously gained a Bachelor of Engineering from the University of Adelaide and a Master of Business from Swinburne University. She currently holds a Visiting Fellow position at ANU and also works part time with a small group of clients on safety performance improvement projects. Jan has recently been appointed to the Advisory Board of the Australian National Offshore Petroleum Safety Authority (NOPSA).

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Book Description Taylor Francis Ltd, United Kingdom, 2013. Hardback. Book Condition: New. 236 x 158 mm. Language: English . Brand New Book. This book takes a fresh look at safety decision-making by documenting and examining stories told by front-line managers in three different high-hazard industries: a chemical plant, a nuclear power station and an air-navigation service provider. From Piper Alpha to Deepwater Horizon, accident analysis has stressed the importance of excellent decision-making by those in charge out in the field. Organizations rely critically on the judgement and experience of such senior operations personnel and yet these qualities are undervalued in a business environment that emphasises documentation and measurement. Whilst operational managers are guided by rules, they also draw on their own long experience and can formulate a situation-specific line in the sand to apply the experience of the operating team to complex, real-world situations that rule writers may not have foreseen. This volume refocuses our attention on the people who make these important decisions and the organizational processes that support the best choices.Jan Hayes uses her multi-disciplinary experience to draw together an account of safety decision-making that is both technically robust and yet accessible to academics, practitioners and regulators alike. Readers will see that the stories retold in this book provide a way for operational managers to share their knowledge, experience and expertise - with each other and with us. Bookseller Inventory # AA69781409423843

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Jan Hayes
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Book Description Taylor Francis Ltd, United Kingdom, 2013. Hardback. Book Condition: New. 236 x 158 mm. Language: English . Brand New Book. This book takes a fresh look at safety decision-making by documenting and examining stories told by front-line managers in three different high-hazard industries: a chemical plant, a nuclear power station and an air-navigation service provider. From Piper Alpha to Deepwater Horizon, accident analysis has stressed the importance of excellent decision-making by those in charge out in the field. Organizations rely critically on the judgement and experience of such senior operations personnel and yet these qualities are undervalued in a business environment that emphasises documentation and measurement. Whilst operational managers are guided by rules, they also draw on their own long experience and can formulate a situation-specific line in the sand to apply the experience of the operating team to complex, real-world situations that rule writers may not have foreseen. This volume refocuses our attention on the people who make these important decisions and the organizational processes that support the best choices. Jan Hayes uses her multi-disciplinary experience to draw together an account of safety decision-making that is both technically robust and yet accessible to academics, practitioners and regulators alike. Readers will see that the stories retold in this book provide a way for operational managers to share their knowledge, experience and expertise - with each other and with us. Bookseller Inventory # AA69781409423843

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