Customer-Centric Project Management (Advances in Project Management)

3 avg rating
( 2 ratings by Goodreads )
 
9781409443124: Customer-Centric Project Management (Advances in Project Management)
View all copies of this ISBN edition:
 
 

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

"synopsis" may belong to another edition of this title.

About the Author:

Elizabeth Harrin has huge experience managing IT and business change projects. As Head of Applications and Programme Delivery for Spire Healthcare, she manages a multi-disciplinary team and a varied portfolio of projects.

Review:

'Customer centricity should be in the DNA of every worthwhile organisation. Sadly this is not the case. This book and the themes which are developed will require executives and I.T. professionals to confront the truth about their fundamental relationship with the customer. If, through the application of the tools and approach represents a catalyst for changing mindsets, then this book will achieve a great deal. The book will require the reader to reflect upon all aspects of the customer proposition which for me is a key test for the true impact.' David Ankerson, Managing Director, Incite Management Consulting

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Elizabeth Harrin
Published by Routledge (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Quantity Available: > 20
Print on Demand
Seller:
Paperbackshop-US
(Wood Dale, IL, U.S.A.)

Book Description Routledge, 2012. PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # LQ-9781409443124

More information about this seller | Contact this seller

Buy New
US$ 41.98
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Elizabeth Harrin, Phil Peplow
Published by Taylor & Francis Ltd, United Kingdom (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Paperback Quantity Available: 10
Seller:
Book Depository International
(London, United Kingdom)

Book Description Taylor & Francis Ltd, United Kingdom, 2012. Paperback. Condition: New. New ed. Language: English. Brand new Book. There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders. Seller Inventory # AA69781409443124

More information about this seller | Contact this seller

Buy New
US$ 43.80
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

3.

Elizabeth Harrin, Phil Peplow
Published by Taylor & Francis Ltd, United Kingdom (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Paperback Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)

Book Description Taylor & Francis Ltd, United Kingdom, 2012. Paperback. Condition: New. New ed. Language: English. Brand new Book. There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders. Seller Inventory # AA69781409443124

More information about this seller | Contact this seller

Buy New
US$ 45.09
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Elizabeth Harrin, Phil Peplow
Published by Taylor and Francis 2012-10-03, Farnham |Burlington, VT (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New paperback Quantity Available: > 20
Seller:
Blackwell's
(Oxford, OX, United Kingdom)

Book Description Taylor and Francis 2012-10-03, Farnham |Burlington, VT, 2012. paperback. Condition: New. Seller Inventory # 9781409443124

More information about this seller | Contact this seller

Buy New
US$ 40.66
Convert currency

Add to Basket

Shipping: US$ 6.52
From United Kingdom to U.S.A.
Destination, rates & speeds

5.

Elizabeth Harrin
Published by Routledge (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Quantity Available: > 20
Print on Demand
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)

Book Description Routledge, 2012. PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # LQ-9781409443124

More information about this seller | Contact this seller

Buy New
US$ 41.41
Convert currency

Add to Basket

Shipping: US$ 6.53
From United Kingdom to U.S.A.
Destination, rates & speeds

6.

Harrin, Elizabeth; Harrin, Elizabeth;peplow, Phil; Peplow, Phil
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Quantity Available: 5
Seller:
GreatBookPrices
(Columbia, MD, U.S.A.)

Book Description Condition: New. Seller Inventory # 18606558-n

More information about this seller | Contact this seller

Buy New
US$ 47.11
Convert currency

Add to Basket

Shipping: US$ 2.64
Within U.S.A.
Destination, rates & speeds

7.

Elizabeth Harrin, Phil Peplow
Published by Routledge 2012-10-03 (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Quantity Available: 10
Seller:
Chiron Media
(Wallingford, United Kingdom)

Book Description Routledge 2012-10-03, 2012. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 4-5 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Seller Inventory # NU-TNFPD-00155667

More information about this seller | Contact this seller

Buy New
US$ 42.28
Convert currency

Add to Basket

Shipping: US$ 12.17
From United Kingdom to U.S.A.
Destination, rates & speeds

8.

Harrin, Elizabeth/ Peplow, Phil
Published by Gower Pub Co (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Paperback Quantity Available: 2
Seller:
Revaluation Books
(Exeter, United Kingdom)

Book Description Gower Pub Co, 2012. Paperback. Condition: Brand New. new edition edition. 132 pages. 9.21x6.14x0.51 inches. In Stock. Seller Inventory # __1409443124

More information about this seller | Contact this seller

Buy New
US$ 53.91
Convert currency

Add to Basket

Shipping: US$ 9.80
From United Kingdom to U.S.A.
Destination, rates & speeds

9.

Elizabeth Harrin, Phil Peplow
Published by Taylor & Francis Ltd, United Kingdom (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Paperback Quantity Available: 1
Seller:
Book Depository hard to find
(London, United Kingdom)

Book Description Taylor & Francis Ltd, United Kingdom, 2012. Paperback. Condition: New. New ed. Language: English. Brand new Book. There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders. Seller Inventory # BTE9781409443124

More information about this seller | Contact this seller

Buy New
US$ 77.64
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

10.

Harrin, Elizabeth
Published by Routledge (2012)
ISBN 10: 1409443124 ISBN 13: 9781409443124
New Softcover Quantity Available: > 20
Print on Demand
Seller:
California Books
(MIAMI, FL, U.S.A.)

Book Description Routledge, 2012. Condition: New. This book is printed on demand. Seller Inventory # I-9781409443124

More information about this seller | Contact this seller

Buy New
US$ 91.00
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book