Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management

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9781412066181: Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
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THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - IMPLEMENTING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1958-0)

Learned about ITIL? Done assessments? What now? Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy!

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About the Author:

Randy A. Steinberg has over 25 years' experience implementing and managing IT infrastructures and service management solutions at numerous companies around the world. His past roles include a stint as Global Head of Service Management for Reuters, Head of Operations and Support for the Milwaukee Medical Complex and many Lead Manager roles for numerous large client infrastructure implementations for IBM and Accenture clients. Randy has been a frequent speaker at a number of itSMF meetings around the U.S. and was invited to keynote the national itSMF convention in 2004. Randy is Manager Certified in IT Service Management. He is the co-author of an ITSM methodology and operational framework that was used worldwide by Andersen Consulting. One of his IT Service Management clients received a Malcolm Baldridge award for the quality of their IT services. Randy is currently a senior consultant at Covestic where he leads large scale ITSM efforts for their clients. Feel free to contact Randy about any ITSM-related concerns, issues or recommended changes and additions to this book. They are always welcome. Randy can be reached at RandyASteinberg@aol.com.

Review:

"This is the book we've been waiting for! We will use this in our program planning! Valuable, informative - Great!" -- itSMF National Conference 2005

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