Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management

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9781412066181: Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
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THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - IMPLEMENTING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1958-0)

Learned about ITIL? Done assessments? What now? Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy!

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About the Author:

--> Randy A. Steinberg has over 25 years' experience implementing and managing IT infrastructures and service management solutions at numerous companies around the world. His past roles include a stint as Global Head of Service Management for Reuters, Hea

Review:

"This is the book we've been waiting for! We will use this in our program planning! Valuable, informative - Great!" -- itSMF National Conference 2005

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