This specific ISBN edition is currently not available.View all copies of this ISBN edition:
THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - IMPLEMENTING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1958-0)
Learned about ITIL? Done assessments? What now? Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy!
"synopsis" may belong to another edition of this title.
--> Randy A. Steinberg has over 25 years' experience implementing and managing IT infrastructures and service management solutions at numerous companies around the world. His past roles include a stint as Global Head of Service Management for Reuters, HeaReview:
"This is the book we've been waiting for! We will use this in our program planning! Valuable, informative - Great!" -- itSMF National Conference 2005
"About this title" may belong to another edition of this title.
Book Description Condition: New. New. Seller Inventory # S-1412066182
Book Description Condition: New. New. Looks like an interesting title!. Seller Inventory # M-1412066182